Call Vectoring Routing Question re: IP Trunk Group Outage - What happens?

[bseymour]

I’m hoping someone can help me out. We have a remote call center in Utah that we direct calls via an IP trunk group. Last week they had an AT&T outage that resulted in our losing connectivity to this site for a few hours.

The routing we have in place is the TAC plus their PBX VDN number they provided to us. What would happen in the vector when the trunk is down? Would it proceed to the next step in the vector or would it still hand off the call?

I’ve been asked to set up a fail-safe to a voicemail box for the next time this trunk group were to go down. Any ideas?

Thanks!

-Beth

 

[BoBAz]

Your prolly best off if you setup another IP trunk with just a couple channels, then simulate it with a test vector,...

BoBAz