IP Agent - Telecommuter Mode PSTN configuration requirements

[Stinney]

I have a situation where work at home agents are complaining about calls routing to their home voicemail and other issues. A lot of what's happening can be attributed to the fact that the agents are using their personal phones that are loaded with features that can cause conflicts with the application.

Unfortunately, the client doesn't want to follow my recommendation that work at home agents should have dedicated phone lines with no features and wants to allow the agents to use their personal phones. (Probably because they don't want to reimburse them for the dedicated line and keep expenses down)

I am having a hard time finding documentation from Avaya that would provide for the configuration requirements of the PSTN line (no voicemail, or home phone must ring X times more than PBX # of rings for voicemail or RONA treatment, no call waiting, etc)

Does anyone know of such a document?

- Stinney

I love learning and passing on knowledge. "Because knowing is half the battle".... GI JOOOOOE!

 

[BoBAz]

No such document that I know of, unfortunately sounds like you will have to have a coverage path thats either shorter that the number of rings of the home line ....

Although, not sure but if you load the number into the off premise phone (EC500) you might be able to control the rings/vm issue, but I have not tried that before, but I know if they use a cell phone you can control that with the configuration set ... just thinking out of the box ..



BoBAz

 

[Stinney]

Most carriers can increase the number of rings for voicemail and that helps.

I probably will never find one, but my ultimate goal would be to have a document that states the best service to have for IP Agent in Telecommuter mode would be a POTS line with no features.

- Stinney

I love learning and passing on knowledge. "Because knowing is half the battle".... GI JOOOOOE!

 

[BoBAz]

... yes no voicemail just a POTS

BoBAz