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  1. wtdurkin

    How to insert cdr account code in vector.

    May using a route pattern and inserting the digits (*333026006244484035) will work for you
  2. wtdurkin

    ACD Question

    You may wnat to explore 'vector routing tables', depending on what Definity model you have, and the number of jokers numbers to check. If feasible, then use a 'goto' step goto step x if digits in table 'y' use this before queuing or to route call to somewhere else G3si's have 10 tables with...
  3. wtdurkin

    Auto-Logoff of Agents?

    I received the info on the logout module from our Avaya partners account team. Also, The PSO (877 927-6662) should have info. I had never implemented it directly, but know of past clients who contacted Avaya to purchase this app.
  4. wtdurkin

    Conflict with VDN, AA and Messaging Split

    I'm not quite clear on what you want to accomplish... Can you use vectoring instead, and prompt caller to enter the DID digits, then do a 'route to digits with cov y' vector step, to get to the appropriate mailbox? But here you have to use a generic cal back number for all agents. Or, you may...
  5. wtdurkin

    I Need Help With Basic Vector !!

    all great advice, and why not just set up the holiday hunt group, test in the vector to see if staff > 0, then play announcement (if staff > 0) which simply says, "we are closed for the holidays, if you would like to leave a message, please press 1 now; otherwise please call back during our...
  6. wtdurkin

    CTI: CVCT or CTConnect

    We use CVCT to connect our Definity with Nice. It needs it own LAN segment, and the CVCT server needs two NIC cards; one to connect withthe Definity and one to connect to the LAN/WAN to get to the NICE server. WE bought a cheap 4 port Hub for the application. I thought NICE accepted ASAI...
  7. wtdurkin

    CMS Concurrent Logins

    When you display the feature authorizations, and read the amount of split/skill members, this does not mean the max number of logins, it menas the maxx number of skill sets. If the system says I have 500 skill members, and I have 50 agents with 5 skills each, then I am using 250 skill members...
  8. wtdurkin

    Call Vectoring to route "calling card" calls

    I am not sure I completely understand your question, but we set up an 800 number to get into our switch, and it flows to a vector which prompts for a five digit extension. This was set up to get to our overseas center, but I enter a 5 digit remote access extension that is local to the switch...
  9. wtdurkin

    Auto-Logoff of Agents?

    Avaya sells a module that performs this function. It should only cost around $600, and it can be set up to automatically log off agents.
  10. wtdurkin

    Vectoring

    Look into Direct agent queuing for each agent; the call will queue for the specific agent until answered (and you can give it the usual call treatment). Callers can dial the agent id or ext and be placed in the agent's queue until answered, or be given the opportunity to opt out to vm, if so...
  11. wtdurkin

    Here is the situation... I have a

    VRTs can serve as a poor man's database, but you are limited to 10 tables (with 100 entries each) on a G3si and 100 tables on the G3r.
  12. wtdurkin

    CMS Supervisor

    This may sound kluggy but it may serve your need. Instead of routing directly to VM (when the caller chooses to leave a message), route the call to a vector, which in turn routes the call to VM. Set an exception on that vector(I don't think you can set a threshold, which would have worked...
  13. wtdurkin

    Number of simultaneous sesions on a CLAN card

    BuckWeet, Good suggestion, especially in that we are using dual mode, so TDM time slots associated with the call would come into play. I wonder what the limit is for true IP sessions? We have C & D boards, but it seems to work the same. However, the DP board is also 100Mbps, but the tech did...
  14. wtdurkin

    Number of simultaneous sesions on a CLAN card

    We are using centreVu IP agent V2 a are getting connections dropped. We have worked with Avaya extensively, but to no avail. I asked them about the published figure of 500 sessions on one CLAN card, and was told that it is 420. When I pressed for more info, I was told that the number is ip...
  15. wtdurkin

    Vector -> ext -> co path problem.

    Without knowing the type of ACD you have, I would try to build an attendant queue, and if the call is in that queue for say, 10 seconds, and is not answered, send to a backup queue. If you have skill based routing, the queue the call and give the operator and the agents the same skill ,but give...
  16. wtdurkin

    Moving recordings from a PC to an announcement board

    We get announcements from our clients to play while their callers are in queue. They provide a .wav file. I download the file from the email onto my desktop. We then use a gizmo from Dynametric called a TMP-605 adapter(i think they have another model now)that plugs into the speaker output on...
  17. wtdurkin

    Work Codes per agent group designer report

    Why not assign different sets of work codes for each group, then you cna track the same activity under different work codes, but it will be broken out by agent group? I don't think that there is any common data element in the CWC and agent tables that you can join and get a report.
  18. wtdurkin

    Vector Programming

    There is a prompting timer setting on page 10 of the system-parameters features that defaults to 10 seconds. Try to lower this as you are only collecting one digit. Let me know if it works. wtdurkin
  19. wtdurkin

    ii-digits ??

    I have used them to prioritize cellular calls from sales folks calling ito office for assistance; this lowered cellular costs. Also, use them to block any calls from prisons
  20. wtdurkin

    Definity Error Types

    Jimmaaa, I tried to jget the pub # and or the url, but to no avail; can you mail me the pdf file? Thanks, wtdurkin@hotmail.com

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