Conflict with VDN, AA and Messaging Split

[adminman3]

I'm not able to get the following to work: Building a VDN using a DID. One of the vector steps is a messaging split for the same extension as the VDN. We put aut-msg-wt lights on phones in a Help Desk to know when this extension has messages waiting. The light won't come on because the association with the VDN and mailbox doesn't occur in the system.

Our ultimate aim is to have several extensions in a hunt group be administered in Audix as Auto Attendants with an option to leave a message for the exact extension that the AA is. I was trying to use a transfer step to a soft VDN with a messaging split for the extension in question. Won't go.

We are using G3v11 with Intuity 4.5 and Maalox.

 

[1a22ip]

More Maalox. I have a tech that tried the very thing you are looking to do. We found that an Auto Attendant is just that. He tried to leave a message to a Box (AA) that doen not have the ability to take meaasges. An AA will only clasify and route calls according to key presses. It cant take the call and record it.

Sorry
ED

1a2 to ip I seen it all

 

[wtdurkin]

I'm not quite clear on what you want to accomplish...
Can you use vectoring instead, and prompt caller to enter the DID digits, then do a 'route to digits with cov y' vector step, to get to the appropriate mailbox? But here you have to use a generic cal back number for all agents.

Or, you may want to look into Direct agent if you have that...

 

[AvayaHelp]

Not sure what you are trying to do either. AA can only do what you tell it to do (keytone input). Try what wtdurkin suggested the only thing tho is that if the caller enters an extension that you do not have set up as a VM they will reach that extension's destination if it is active. With 'route-to digits' it is on for all internal extensions. Again I am not sure what you want to accomplish but you could set up an Agent on the PBX with VM and then publish that number, then when ever someone calls the number they go straight to VM as the Agent is never logged in. You can then record what ever VM Message you want as if it was the AA talking. Then on a real phone/station you can have MWI set up to notify when the message was left.

Avaya, Octel, AUDIX, CMS and other fun stuff.

"There is always a way, it may not be pretty but there is always a way."

P:-D

 

[adminman3]

Well, I'm sorry to have not communicated clearly. Let's try this. Here is the existing vector. The problem is that we can't get a 'aut-msg-wt' light to burn for 6123, which is the VDN extension in this case. We have had to opt for a mailbox number which is different from the VDN. Seems to me that we could use the same extension for the VDN and the mailbox prior to release 11.



Number: 123 Name: 6123.ComHlpDesk
Meet-me Conf? n Lock? n
Basic? y EAS? n G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? y CINFO? y BSR? n Holidays? n

01 goto step 10 if available-agents in split 501 > 0
02 goto step 10 if available-agents in split 510 > 0
03 goto step 8 if time-of-day is all 17:00 to all 05:00
04 goto step 8 if time-of-day is fri 17:00 to mon 05:00
05 goto step 8 if available-agents in split 123 < 1
06 queue-to split 123 pri m
07 wait-time 30 secs hearing ringback
08 messaging split 9 for extension 2123
09 stop
10 disconnect after announcement 4858
11 stop

 

[lopes1211]

Yes you can have a vdn 6123, a step &quot;messaging split 9 for ext 6123&quot;, and get a 6123 lamp to light. Did you go to the 2nd page of the VDN form to set the correct AUDIX NAME and MESSAGING SERVER NAME? These used to be on page 1 on earlier releases. If you didn't define them, the lamp will not light.

-CL

 

[redphone]

To answer your question: &quot;Our ultimate aim is to have several extensions in a hunt group be administered in Audix as Auto Attendants with an option to leave a message for the exact extension that the AA is.&quot;

lets say your A.A. mailbox is ext 1234. To have a caller leave a message for mailbox 1234 by pressing 1, have button 1 goto 1234 with a guest-greeting.

 

[adminman3]

I'm home on medical leave and won't be able to check this for another week or so, but let me ask you, do you populate both the AUDIX Name and Messaging Server Name fields on this page of the VDN form?



VECTOR DIRECTORY NUMBER

AUDIX Name:
Messaging Server Name:
Return Destination:
VDN Timed ACW Interval:



Observe on Agent Answer? n


Display VDN for Route-To DAC? n

 

[lopes1211]

I just read the 2nd part of the question. If when you say auto-attd, you are referring to an auto-attd mailbox in audix, then no you cannot leave a message. A mailbox can be an auto-attd or call-answer. Not both. You would need to send them to another box to leave a message.

-CL

 

[adminman3]

The Guest Greeting response was quite helpful. We're using that idea successfully now. The remaining angle is the VDN with the aut-mst-wt that won't light. Thanks!!

 

[lopes1211]

Yes, you need to populate them with the same info you populate in those same fields on your station forms.

-CL