When you display the feature authorizations, and read the amount of split/skill members, this does not mean the max number of logins, it menas the maxx number of skill sets. If the system says I have 500 skill members, and I have 50 agents with 5 skills each, then I am using 250 skill members. Confusing I know, but multiple each agent by the number of skills first, then add up the total skills to see if you have reached your max skill members.