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Ive noticed though at no time have I been asked for Callserver settings nor fileserver settings. Is that right?

Thank you JayNEC The funny thing is the 4610's work fine on CM but the 9611G's dont want to play ball.

Hello I am trying to get a 9611G to be a VPN handset. The phone is enabled for VPN and it accepts the VPN settings, but when the phone boots up it comes up with IKE phase 1 error. Any ideas how to resolve this? M1kep

Hello I have a client who was getting DHCP Conflict error on new Avaya 1616 (6 off) handsets even though there are 100 ip addresses free on the range. I asked him to mute clear# the handsets and manually input the call server etc and try again. The 1616 handset logged on and was operational. He...

I have a whole DS1 (upto 25 stations) programmed for interaction with an IVR. The 25 stations work fine but when I try to add number 26, the station is permanatley busy. If I status the station, it says that is is inservice/off hook but all the others are inservice/on hook. When I dial it, it...

We are carrying out refurbish work within my contact centre for a period of 8 - 12 weeks and would like to relocate about 20 digital phones to our main building which is about 200 mtrs away (via the cable ducts) The G700's would stay in their original position and a new 50 pair cable...

I have 5 groups of agents on an AVAYA CM5 and through Tek-tips I see that I can use the ISDN Public unknown table to send a number that people can call certain agents back on. FOr example, I want group 1-3 to have a TFN number shown when they call out but groups 4-5 have a Lo-call number sent...

I have an LSP in a remote location going through a firewall and some NAT-ting (its a customer location with a different ip range!) and although the handsets register and there is speech, the medpro stays when I status the station. SHould the Medpro drop when the call is IP and set in the main...

Hi My boss came to work earlier than the receptionist the other day. He automatically picked up the phone and dialled 0 but as the ops console was in night service, he got a "dead" tone. He has now asked for the operator to go to a Voicemail box if he presses 0 and she is not logged in. Can...

I have two IPSI cards that need firmware upgrades. I was able to update one no problem but the other does not seem to want to take the firware I am looking at uploading. The offending IPSI is now the standby one and I have had a few error messages. This is the most common error message:- IPSI...

I have a pair of IPSI's that need their firmware upgraded. I was able to upgrade one but the other (which is now the standby) won't let me upgrade it. I have had various messages. IPSI Related Error: sftp cmd failed; try to run ssh: (null) This is most common error. or this morning says -...

Sorry, I was just trying to get as much info out asap! LOL! I am calling from the UK to a site in the Arab Emirates. Mike

Can any one help out with this issue? When I call site B which is remote from the UK,from my house, the call log shows my full number (minus the 00) Ie. 44 1224 5XXXXX But when the user tries to return the call from the handset, using the call log, the system dials 9 1 44 1224 5 Losing...

Do you happen to know the rules for Jeddah?

Do I telnet to the IP address of the S8300 or the g700?

I have just taken over maintenance of a customer who has a CM in Almeria with an LSP off main site in Poland. I don't doubt for a minute that the software versions are different but is there a way for me to remotely check the software version of the LSP only? M

Thanx rejackson, this is now getting the calls to the Voicemail but when it answers the cli of the (internal) station is being sent, plays my name and asks for my password! Bizarre! I dont have basic vectoring swtiched on though! Mike

Hello! Is there a way on CM2.1 that a call queueing to an attendant can be sent to Voicemail after X amount of seconds? I have inherited the vector below but it only goes when a call fails to queue in step 5 i.e. the attendants are not in day service. Can you redirect a console on RONA? Any...

Hello I have been asked to connect USB modems to a pair of S8700's (CM3) for the first time. Although the system has been in and running for 2 years, this week is the first time I have been allowed remote access. I have connected them to the USB's at the back of the servers (top one or does it...

Sorry, I forgot to add that I have an AVAYA CM3 system