Attendant consoles and VM

[m1kep]

Hello!

Is there a way on CM2.1 that a call queueing to an attendant can be sent to Voicemail after X amount of seconds? I have inherited the vector below but it only goes when a call fails to queue in step 5 i.e. the attendants are not in day service. Can you redirect a console on RONA?
Any help would be good!

Thanx

Mike

CALL VECTOR

Number: 10 Name: Attendant
Multimedia? n Attendant Vectoring? y Meet-me Conf? n Lock? y
Basic? n EAS? n G3V4 Enhanced? n ANI/II-Digits? n ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? n CINFO? n BSR? n Holidays? y
Variables? n 3.0 Enhanced? n
01 wait-time 1 secs hearing ringback
02 goto step 9 if time-of-day is all 19:00 to all 06:00
03 goto step 9 if time-of-day is fri 19:00 to mon 06:00
04 queue-to attd-group
05 goto vector 11 @step 1 if queue-fail
06 wait-time 999 secs hearing ringback
07 stop
08
09 goto vector 6 @step 1 if unconditionally
10 stop
11 stop

 

[rejackson]

Put the step in after the wait 999 and shorten that time to how long you want it to wait before going to voicemail.

 

[m1kep]

Thanx rejackson, this is now getting the calls to the Voicemail but when it answers the cli of the (internal) station is being sent, plays my name and asks for my password! Bizarre! I dont have basic vectoring swtiched on though! Mike