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jeter, They were moved off the Call Manager due to its sale and acquisition by the company we're working for. This location almost ended up with POTS lines and multi-line telephones, but we convinced the buyer (my customer) that staying with VoIP was a good idea. But now I have a punch list of...

Hello... I've been tasked with setting up some features on this Call Manager Express system and unfortunately, I'm not a Cisco programmer, it's just something I've been told to get done. Previously, this location was connected to a 5000+ user Call Manager system and the users could get calls on...

I didn't know I could hear the release by pressing 7...Thanks!!! On a similar note, why would a message cut off partway through playing and then when the user called in again, she could hear the message all the way through??? btw, it's a Merlin Messaging R2.0.20 Thanks, Julie

thanks, everybody, for all your suggestions. I had someone physically check the switch and it turned out that line 09 was not firmly seated in the module. >:( *!%^$%#* I totally agree that whoever added the modules after the VM was being sloppy. If I could get my company to fly me up...

Set up is as follows: slot 1: 308EC slot 2: Partner Mail VS R5 slot 3: ACS R2 slot 4: 308EC slot 5: 308EC Just to be sure...when counting the lines in the Partner, Lines 01-03 are on the processor, right? And if the middle port (may be the line..don't know for sure since i'm in Jax, FL and the...

woohoo! I was having trouble with some extensions that I had renumbered not going to voice mail and this fixed it. Yea! :-D Thanks, TTTommy! Julie

Thank you! That did it. :D

Hi all, It's not clear to me from reading the manuals how to send the incoming lines to two separate auto attendants. The same receptionist can answer calls for both groups (Lines 1-7 and Lines 8-12), but if she can't all calls end up at AA 1. How do I point the second group of lines (L08-L12)...

Pepperz - Cool, thanks for the added info.

Yes, I did try that change. All I get is a busy signal after making that change. Thanks! Julie Lawler ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Wherever you go, there you are. -Buckaroo Banzai

System: G3siR6 / Intuity Audix with 1 night service destination used by 4 attendants over 9 tenant partitions (the partitioning is only used for different messaging on hold). Q: How does Definity (or Audix) know how to route each tenant to their particular Auto Attendant after hours? Night...

Thanks, guys! As I understand from my manager, the Magix was supposed to have been set up that way from the get-go. Both PRI and POTS lines are from BellSouth, so I don't see any problem that way, but now I know what to check and what to change. :-D Thanks! Julie Lawler...

Merlin Magix w/ T-1 PRI and 6 POTS Q: If for some reason the PRI went down, is there a way to route calls through to the copper lines? The main number to the branch is (what I would describe) a copper rolled over to the PRI. The POTS lines do not pass through the switch at this time. A couple...

JZon- That was easy and helpful! One more question... Which report? BCMS Vu or Definity? Thanks! Julie Lawler MPS Group

DSA is definitely worth it. I have templates set up for creating new stations and the "Add User -> Find Unused Extension" feature is supremely helpful.

System: G3siR6 w/ BCMS Vu R2 I've pored over the documentation that came with BCMS and I still am unable to get rid of this error: 1107 list bcms agent day : column data in BCMS has overlowed switch display capacity. It's not every day, but when it does occur, it's twice per day at 12 hour...