voicemail message cutting off 1

[Peach66]

I have a complaint from on employee that his voicemail messages are cutting off in the middle of the message. Any ideas?

 

[t3chhelp]

What release of voicemail do you have. If you go into the admin box and press 7 then you should get release. If you have 2.5.13 then there is a glitch in the firmware. There is a fix from Avaya that fixes that problem. It comes in a flash upgrade card and upgrades to 2.5.25. You have to be a business partner to be able to get the QPPCN fix.

 

[Rainman10]

When you say cutting off, do you mean a few seconds here and there are blank or the message simply ends in mid sentence and the rest is lost and moves onto the next message?

 

[ken07734]

Check to make sure you have enough messag espace in the COS. and also I recall a few times that the greeting itself can sometimes emulate touch tones causing the mailbox to behave badly, you may want to re-record the greeting.




Ken
Shoreline Communications LLC

 

[NavComp]

I didn't know I could hear the release by pressing 7...Thanks!!!

On a similar note, why would a message cut off partway through playing and then when the user called in again, she could hear the message all the way through???

btw, it's a Merlin Messaging R2.0.20

Thanks,
Julie

 

[Pepperz]

Is the user listening with the speakerphone, and then the speakerphone is cutting out when there is noise in the background? Have the user try listening to VM on handset. TipHelp@charter.net