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  1. Nutritional_Info

    Licence of Avaya Dongle Serial Number Lost

    Likely a hardware issue. Try swapping or reseating the hardware.
  2. Nutritional_Info

    9.1.12 need SCN license

    Just because you can doesn't necessarily mean that you should. If you're buying new hardware, you run the risk of it shipping with newer firmware that the older releases of software won't be able to recognize. In theory it could work with that logic. The upside is you don't have to upgrade, or...
  3. Nutritional_Info

    Avaya 4424D+ not recognizing adjunct module.

    Aside from TouchToneTommy's reply above, i would recommend trying to put the original cable back in place between the button module and the phone. Avaya is notorious for using proprietary everything.
  4. Nutritional_Info

    Avaya 4424D+ not recognizing adjunct module.

    Or a support solution. It's a 500 V1 (guesssing) on release 4.2
  5. Nutritional_Info

    Avaya 4424D+ not recognizing adjunct module.

    Have you try changing the base extension? Is the user logged into the right phone? The goal is to have their user profile follow them. Since this is a digital phone, you need to change the base extension number based on the port. Identify where the user is logged in, and adjust accordingly. DO...
  6. Nutritional_Info

    Avaya Cloud

    The J100 series phones are all brought over, as well as the B199 as of Q2 or Q3's update. You have the luxury of also adding in the Yealink, Cisco, and Polycom phones, but they have to be purchased and provisioned separately from the ACO team. If the Avaya phones are bought in ACO world, then...
  7. Nutritional_Info

    IP Office random reboot

    What firmware are the phones on? What does system status say is the result of the reboot? I have replaced control units whose power supplies go bad within a few days to a few weeks because of bad electrical, failing UPS, being unproperly grounded, being plugged into a standard power strip, etc...
  8. Nutritional_Info

    some DTMF not function from celullar phone

    Did you try verifying that the IVR still has it's programming? Have you tried calling the provider to see if there are any errors on their circuit? Did you add that source number to the "No User" user in the IPO?
  9. Nutritional_Info

    Connecting to VMPro on UCM via VMPro Client

    In my experience, outside of UCM, you are unable to log-in to Voicemail Pro if there is no free memory on the voicemail server. Try freeing up some space, maybe delete a greeting you're confident you aren't using, then try logging in again. Did you even try AACon's suggestion? EDIT: Typically...
  10. Nutritional_Info

    DS30 ports - do they relate to the information on the circuit board?

    Was your replacement new or Refurbished? What are the four leading digits on the serial number?
  11. Nutritional_Info

    DS30 ports - do they relate to the information on the circuit board?

    Check your UPS. Is it in need of replacement? Is it only plugged directly into a power strip? Is your server stack properly grounded? Any power surges or outages to the building? Generally, this is only seen from an electrical stand point. Are the phones plugged in 4400 series? They draw...
  12. Nutritional_Info

    Avaya 4424D+ not recognizing adjunct module.

    How is the user logging into the new phone? Did you simply relocate the phone + the modules? How many total modules exist on the system?
  13. Nutritional_Info

    Remote SIP Workers on Avaya IX Workplace behind their consumer NAT (Only works after going on hold)

    What software release are they on?
  14. Nutritional_Info

    Avaya IP Office 11.0 Feature Pack 4 Service Pack 2 - New Release

    I would suggest starting a new thread after you verify that the certificate is uploaded to the device.
  15. Nutritional_Info

    IPO 500v2 R11.04.1 (11) system does not recognize DTMF from DoorKing 1812 access+/ Cisco SPA112

    Find the extension number for your Cisco SPA 112 ATA's user profile, go to the extensions segment, find the SIP Base Extension that matches the ATA's user profile's number. Once in there, change the DTMF signaling. If I had to guess, it's configured as inband right now, and it would likely work...
  16. Nutritional_Info

    SIP Line Appearance

    How large is the client? If you can get creative with Call Intrude and User buttons for active-call visibility, play with that a bit. Gives you the ability to see who's on a call, they can mute their phone and say "Hey Suzy Q, get on my call!" and they hop on. It also really depends on their...
  17. Nutritional_Info

    IPO 500v2 R11.04.1 (11) system does not recognize DTMF from DoorKing 1812 access+/ Cisco SPA112

    Change the base extensions DTMF signaling for the SPA112.
  18. Nutritional_Info

    Intermittent call release failures

    You can do a force disconnect in system status, but you have to sit and watch as calls sit for XYZ length. Temporary, inefficient workaround. It could be something on the carrier end as that's generally not normal behavior. Call the carrier and check to make sure that their settings on the line...
  19. Nutritional_Info

    Taking a R10.1 IPO back down to R7.0

    If you have a back-up of the old config you might be able to use that. I haven't tested as the use-case is rather odd, it so I wouldn't know. It would make sense logically since the ADI licenses are bound to the config / Feature Key.
  20. Nutritional_Info

    CU360 Registered to Avaya IP Office as a SIP Endpoint -- Help

    Did you try using the SIP Base Extension's password, instead of the Avaya123! password?

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