some DTMF not function from celullar phone 1

[Jhon88]

Hi All,

I Have issue about DTMF from mobile phone (celular phone).
Any incomming call will be transfer to IVR.
press 1 for sales
press 2 for technical
press 3 for HRD
Press 4 for IT Support

we try to call IVR from FIX LINE (TELECOM LINE) and press 1, press 2, press 3, press 4 are OK then transfer to destination.
but when we try to call IVR from MOBILE PHONE Provider, only press 4 is fine transfer to destination. press 1, 2 or 3 is not trigger the destination extension..
we tried with 4 mobile phone providers with same result.

if I trace it in monitor. i see log here:
=========================================
11:22:20 272245071mS CMMap: a=1.3 b=0.0 PCGS CPReserveCodec (pcp[621]b0r1) true
11:22:20 272245071mS CMMap: PlatformConnectionGroupDTMF playing rfc2833/oob
11:22:20 272245071mS CMMap: Started playing tones, cp[621]b0r1 (from g G[928])
11:22:20 272245071mS CMMap: cp[621]b0r1 SetOperGroup2 from g G[928] to g G[928] not executed, playing tones in progress
11:22:20 272245072mS CMMap: a=1.3 b=0.0 PCGS CPReserveCodec (pcp[621]b0r1) true
11:22:20 272245072mS CMMap: a=1.3 b=0.0 PCGS CPReserveCodec (pcp[621]b0r1) true
11:22:20 272245072mS CMMap: PCG::MapBChan pcp[621]b0r1 cp_b f530b78c other_cp_b f52e1734 type CGTypeSimple
11:22:20 272245072mS CMMap: a=1.3 b=2.19 M12
11:22:20 272245075mS CMMap: a=1.3 b=0.0 PCGS CPReserveCodec (pcp[621]b0r1) true
11:22:20 272245075mS CMMap: a=1.3 b=0.0 PCGS CPReserveCodec (pcp[621]b0r1) true
11:22:20 272245076mS CMMap: PCG::MapBChan pcp[621]b0r1 cp_b f530b78c other_cp_b f52e1734 type CGTypeSimple
11:22:20 272245076mS CMMap: a=1.3 b=2.19 M12
11:22:24 272248792mS DTM: 27/04/2020 11:22:24 (Mon 27 Apr 2020) [192.168.0.240 (00E007058193)]
11:22:32 272257912mS VMAIL: VMMESSAGE Transfer request [TIMEOUT]
11:22:32 272257912mS CMCallEvt: c0a800f00000183e 0.6206.0 1714 RAS.0: StateChange: END=B CMCSConnected->CMCSCompleted
11:22:32 272257914mS PRN: CDR - TCPSend maxqueuesize=1000 framecount=0 operational=1
11:22:32 272257915mS CMLOGGING: CALL:2020/04/2711:22,00:00:33,000,,I,WelcomeIVR,,,LineCO14,,0,,"",0,n/a
11:22:32 272257916mS CMCallEvt: c0a800f000000009 106.9.1 -1 Alog Trunk:106: StateChange: END=X CMCSConnected->CMCSDelete
11:22:32 272257917mS CMCallEvt: c0a800f000000009 106.9.1 -1 BaseEP: DELETE CMEndpoint f17ad4f8 TOTAL NOW=9 CALL_LIST=4
11:22:32 272257918mS CMCallEvt: c0a800f00000183e 0.6206.0 -1 RAS.-1: StateChange: END=X CMCSCompleted->CMCSDelete
11:22:32 272257918mS VMAIL: SESS 124: CMD=130 Mailbox=Welcome IVR Access=4 2
11:22:32 272257918mS VMAIL: VMAIL Open [VMMESSAGE_UTF8CLOSE] info :-
11:22:32 272257918mS VMAIL: Flags :- 7a 68 69 00 00 00 06 b2
11:22:32 272257918mS VMAIL: 65 00 10 66 00 80 7c 7c
11:22:32 272257918mS VMAIL: Locale: zhi
11:22:32 272257918mS VMAIL: Calling Party number: Unavailable Display String: ??>Welcome IVR
11:22:32 272257918mS VMAIL: Greeting Modifier:
11:22:32 272257918mS VMAIL: Targeted Party number: Welcome IVR Called Party number:
11:22:32 272257918mS VMAIL: Calling Party name: Called Party name:
11:22:32 272257919mS VMAIL: DID number 5321937 QUEUE: CallAge=0 QueueAge=0 QPos=0 QEta=0 AnnouncmentSync=0
11:22:32 272257919mS VMAIL: Recording Originator: IP addr. of Recording Originator: 0.0.0.0
11:22:32 272257919mS VMAIL: Targeted Party Name:
11:22:32 272257919mS VMAIL: Recording Type: Auto Recording Incoming HuntGroup
11:22:32 272257919mS VMAIL: Answering Party Number: Answering Party Name:
11:22:32 272257919mS VMAIL: Targeted Party Offset: 7c
11:22:32 272257919mS VMAIL: Compression Format: input[00] output[00]
11:22:32 272257919mS VMAIL: Validated Recording: No
11:22:32 272257920mS VMAIL: UTC Date:
11:22:32 272257920mS VMAIL: UTC Time:
11:22:32 272257920mS VMAIL: Call Data Tag Line CO 14
11:22:32 272257920mS VMAIL: SESS 124: END Transmit=265 Discards=0 Recv=237 SeqErrs=0 Empty=0 Purges=0
11:22:32 272257920mS CMMap: a=21.11 b=0.0 T0
11:22:32 272257921mS CMCallEvt: END CALL:1714 (f18466bc)
====================================
Please help me, any answer are appreciate.

Regards,
Jhon

 

[DavidHinote]

Does it work from a landline? If so try going to the "Mouser" under users click source number and add NUSN VCM_RELAX_DTMF_DETECT

 

[Jhon88]

Hi David,

it work when call from landline. only from celular provider doesn't work for some prefix number 1,2,3 other prefix work fine.

The destination call from IVR are to Hunt group. are we must set "NUSN VCM_RELAX_DTMF_DETECT " in all user in their hunt group ? because there is no source number tab in hunt group.

 

[icet500]

He means in the user section. There is a user named “No user”. Select it and set the code on its source number tab.

Have you tried with Different cell carrier?

 

[Jhon88]

Hi icet500,

it doesn't work.
we tried 3 operators with same result

 

[Jhon88]

HI all,
I try to use 2 application to get logs:
1. use debug view. log detail for debug view. here log when simulate incomming call with destination to IVR and press 1
13/06 11:50:07.067 DbgOut (01,5) 2664,7992: DllMain(hinstDLL=0x10290000, fdwReason=DLL_THREAD_ATTACH)
13/06 11:50:23.499 vmprov5s (06,3) abc, dfc: VMServer:rocessReceiveBuffer: Received new sequenced call request for session 0000006c (received from 192.168.0.240:4098)
13/06 11:50:23.500 vmprov5s (09,5) abc, dfc: new VMAIL Client [02FB2228] [Connections 0 - 1]
13/06 11:50:23.508 vmprov5s (09,3) abc,19d0: Session: 0000006c - Locale zhi does not exist, using alternative locale of enu
13/06 11:50:23.508 vmprov5s (23,5) abc,19d0: Succeeded in loading cached sound bite "C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\Wavs\AM Rama1.WAV" [uLaw] fro cache
13/06 11:50:23.510 vmprov5s (06,5) abc,19d0: VMClient::RxOpen - Created dialog 02FB30B0
13/06 11:50:23.510 vmprov5s (06,5) abc,19d0: VMClient::RxOpen 02FB21C8 Welcome IVR (4), session=0000006c, dialog=02FB30B0, Fallback number is ""
13/06 11:50:24.502 DbgOut (01,5) 9792,9848: DllMain(hinstDLL=0x10000000, fdwReason=DLL_THREAD_DETACH)
13/06 11:50:24.502 DbgOut (01,5) 9792,8668: DllMain(hinstDLL=0x10000000, fdwReason=DLL_THREAD_DETACH)
13/06 11:50:28.794 DbgOut (01,5) 2664,8640: DllMain(hinstDLL=0x10290000, fdwReason=DLL_THREAD_DETACH)
13/06 11:50:28.795 DbgOut (01,5) 2664,7332: DllMain(hinstDLL=0x10290000, fdwReason=DLL_THREAD_DETACH)
13/06 11:50:28.795 DbgOut (01,5) 2664,4960: DllMain(hinstDLL=0x10290000, fdwReason=DLL_THREAD_DETACH)
13/06 11:50:35.085 vmprov5s (09,5) abc, f34:
13/06 11:50:35.085 vmprov5s (09,5) abc, f34: ======================================================================
13/06 11:50:35.085 vmprov5s (09,5) abc, f34: IP Office Voicemail Pro [Hardware mode 00] - Version 11.0.4.3.0 build 1 [CPU Usage 0.0] [CPU Min:0.0, Avg:0.5, Max:104.1] has been running for 13 days, 20 hours and 12 minutes.
13/06 11:50:35.085 vmprov5s (09,5) abc, f34: Call information: Received 1160, Made 0, 4 missed voice packets (1159 calls completed, 3 calls/hour) (Call duration(secs) - Min:0, Max:195, Avg:30).
13/06 11:50:35.085 vmprov5s (09,5) abc, f34: IntuityMode is set to true
13/06 11:50:35.085 vmprov5s (09,5) abc, f34: ITZSupport is set to true
13/06 11:50:35.085 vmprov5s (09,5) abc, f34: Threads (63 threads), worker threads (63 inuse, 1 free), voicemail tasks (7 tasks)
13/06 11:50:35.085 vmprov5s (09,5) abc, f34: Voicemail Sessions (Connections 1 - 1) (Links:11623 from 12000) (CMMsg:1 left from 1) (VM:1 NODES:1 SN:1 SCO:22 SBL:1 FILES:2)
13/06 11:50:35.085 vmprov5s (09,5) abc, f34: Predictive Call objects:- CIPOSessionManager[0], CIVRSession[0], CRecordingSession[0], CCPAPlayerData[0], CPromptPlayer[0], CPBXConnector[0], CPromptHelper[0], CRecordData[0], CRecordHelper[0]
13/06 11:50:35.085 vmprov5s (09,5) abc, f34: Allocated buffers (5 buffers, 0 sequenced) (Buffer pool(0:1000 1:250 2:2500 3:1495)) cached prompts (0 ALAW, 22 ULAW)
13/06 11:50:35.085 vmprov5s (09,5) abc, f34: Mailboxes (138 mailboxes, 3 messages, 2 file objects)
13/06 11:50:35.085 vmprov5s (09,5) abc, f34: TCP Connections (1 clients)
13/06 11:50:35.085 vmprov5s (09,5) abc, f34: Outstanding Emails (0 Emails, 0 VPNM and 0 SMTP)
13/06 11:50:35.085 vmprov5s (09,5) abc, f34: SYNC Status: [0 outstanding tasks, 0 cached objects, 0 allocated objects]
13/06 11:50:35.085 vmprov5s (09,5) abc, f34: PBX Configuration:-
13/06 11:50:35.085 vmprov5s (09,5) abc, f34: Voicemail Pro mode, locale: zhi, IPO hardware mode: 00 []
13/06 11:50:35.085 vmprov5s (09,5) abc, f34: EVML:-
13/06 11:50:35.085 vmprov5s (09,5) abc, f34: Maximum recording capacity: Unlimited, Maximum Recording Time: 120 seconds
13/06 11:50:35.085 vmprov5s (09,5) abc, f34: Maximum Sessions: 6, Minimum PIN length: 4 digits
13/06 11:50:35.085 vmprov5s (09,5) abc, f34: SMTP:-
13/06 11:50:35.085 vmprov5s (09,5) abc, f34: Host address 192.168.0.1, port 25, Login method "none", login user ""
13/06 11:50:35.085 vmprov5s (09,5) abc, f34: VoiceMail performance information:-
13/06 11:50:35.085 vmprov5s (09,5) abc, f34: Memory statistics:-
13/06 11:50:35.085 vmprov5s (09,5) abc, f34: Physical Memory: 63% in use, 3145268 KB (Available: 1133460 KB)
13/06 11:50:35.085 vmprov5s (09,5) abc, f34: Commit Charge Limit: 3669556 KB, (Available to commit: 1392808 KB)
13/06 11:50:35.085 vmprov5s (09,5) abc, f34: Virtual memory: 2097024 KB, (Available: 1922848 KB, Extended available: 0 KB)
13/06 11:50:35.085 vmprov5s (09,5) abc, f34: Process:-
13/06 11:50:35.085 vmprov5s (09,5) abc, f34: (Virtual) Private Bytes: 16500 KB (Peak 19892 KB), Page Faults 259596
13/06 11:50:35.085 vmprov5s (09,5) abc, f34: (Physical) Working set: 9236 KB (peak 28644 KB), Paged pool usage: 162 KB (peak 177 KB), Non-Paged pool usage: 20 KB (peak 109 KB)
13/06 11:50:35.085 vmprov5s (09,5) abc, f34: Handles:-
13/06 11:50:35.085 vmprov5s (09,5) abc, f34: Number of open handles: 561, GDI Handles: 0, USER Handles: 0
13/06 11:50:35.085 vmprov5s (09,5) abc, f34: IO:-
13/06 11:50:35.085 vmprov5s (09,5) abc, f34: Reads: 5784, Writes: 5573, Other: 105331165
13/06 11:50:35.085 vmprov5s (09,5) abc, f34: Reads: 10944139 bytes, Writes: 11307076 bytes, Other: 1412883929 bytes
13/06 11:50:35.085 vmprov5s (09,5) abc, f34: Run time Alarms information
13/06 11:50:35.085 vmprov5s (09,5) abc, f34: Alarms AutoDial List (0 alarms):-
13/06 11:50:35.085 vmprov5s (09,5) abc, f34: ======================================================================

2. use Avaya Monitor, here log when simulate incomming call with destination to IVR and press 1
11:50:09 3687893mS H323Evt: Recv: RegistrationRequest 192.168.110.46; Extn(9133), time since last RRQ-KA 78005, Endpoints registered: 83; Endpoints in registration: 0
11:50:10 3688973mS H323Evt: Recv: RegistrationRequest 192.168.110.8; Extn(9536), time since last RRQ-KA 78008, Endpoints registered: 83; Endpoints in registration: 0
11:50:10 3688988mS H323Evt: Recv: RegistrationRequest 192.168.100.47; Extn(9143), time since last RRQ-KA 78006, Endpoints registered: 83; Endpoints in registration: 0
11:50:11 3689934mS H323Evt: Recv: RegistrationRequest 192.168.110.15; Extn(9140), time since last RRQ-KA 78006, Endpoints registered: 83; Endpoints in registration: 0
11:50:12 3690838mS H323Evt: Recv: RegistrationRequest 192.168.110.45; Extn(9142), time since last RRQ-KA 78004, Endpoints registered: 83; Endpoints in registration: 0
11:50:14 3692966mS H323Evt: Recv: RegistrationRequest 192.168.110.26; Extn(9132), time since last RRQ-KA 78007, Endpoints registered: 83; Endpoints in registration: 0
11:50:15 3693592mS CMCallEvt: 0000000000000000 0.1056.0 -1 BaseEP: NEW CMEndpoint f1760974 TOTAL NOW=1 CALL_LIST=0
11:50:15 3693592mS CMCallEvt: CREATE CALL:18 (f1751df4)
11:50:15 3693593mS CMCallEvt: 0000000000000000 0.1057.0 -1 BaseEP: NEW CMEndpoint f176b108 TOTAL NOW=2 CALL_LIST=0
11:50:15 3693595mS CMLineRx: v=105
CMSetup
Line: type=AnalogueLine 105 Call: lid=105 id=8 in=1
Called[] Type=Unknown (0) Reason=CMDRdirect SndComp Calling[] Type=Unknown Plan=Unknown Pres=NAInterworking (2)
BC: CMTC=Speech CMTM=CallIndSigCon CMTR=64 CMST=Default CMU1=ULaw
BChan: slot=8 chan=7
IE CMIEDeviceDetail (231) c0a800f000000420 LOCALE=zhi HW=15 VER=11 class=CMDeviceAlogTrunk type=0 number=105 channel=0 features=0x1 rx_gain=32 tx_gain=32
ep_callid=1056 ipaddr=192.168.0.240 apps=0 loc=0 em_a_loc=0 em_d_loc=0 features2=0x0 is_spcall=1 ignores_dtmf=0 avgsid=
11:50:15 3693595mS CD: CALL: 105.8.1 BState=Idle Cut=1 Music=0.0 Aend="Line 105" (8.7) Bend="" [] (0.0) CalledNum= () CallingNum= () Internal=0 Time=3 AState=Idle
11:50:15 3693595mS CMCallEvt: c0a800f000000420 105.8.1 18 Alog Trunk:105: StateChange: END=A CMCSIdle->CMCSDialInitiated
11:50:15 3693596mS CMTARGET: c0a800f000000420 105.8.1 18 Alog Trunk:105: LOOKUP CALL ROUTE: GID=13 type=0 called_party= sub= calling= calling_sub= dir=in complete=1 ses=0
11:50:15 3693596mS CMTARGET: c0a800f000000420 105.8.1 18 Alog Trunk:105: SET BESTMATCH: length 0 vs -1 match= dest=VM:"Welcome IVR"
11:50:15 3693596mS CMCallEvt: Priority hike: call 18 priority 0->3
11:50:15 3693597mS CMTARGET: c0a800f000000420 105.8.1 18 Alog Trunk:105: LOOKUP ICR: DDI=5320320 CGPN= (Destination VM:"Welcome IVR" ) => CDPN=VM:Welcome IVR
11:50:15 3693597mS CMTARGET: c0a800f000000420 105.8.1 18 Alog Trunk:105: ADD TARGET (N): number=VM:Welcome IVR type=0 depth=1 nobar=1 setorig=1 ses=0
11:50:15 3693597mS CMTARGET: c0a800f000000420 105.8.1 18 Alog Trunk:105: ADD VM TARGET
11:50:15 3693597mS CMTARGET: c0a800f000000420 105.8.1 18 Alog Trunk:105: MakeVoicemailTarget pbx=<null> local=1 type=1
11:50:15 3693598mS CMCallEvt: 0000000000000000 0.1058.0 -1 BaseEP: NEW CMEndpoint f1755334 TOTAL NOW=3 CALL_LIST=1
11:50:15 3693598mS CMTARGET: c0a800f000000422 0.1058.0 18 RAS.0: ADD PRIMARY
11:50:15 3693598mS CMTARGET: c0a800f000000420 105.8.1 18 Alog Trunk:105: ADD VM TARGET: SUCCEEDED
11:50:15 3693599mS CMTARGET: c0a800f000000420 105.8.1 18 Alog Trunk:105: INITIAL TARGETING SUCCEEDED
11:50:15 3693599mS CMTARGET: c0a800f000000420 105.8.1 18 Alog Trunk:105: GetNoAnswerTimer:12
11:50:15 3693599mS CMCallEvt: c0a800f000000420 105.8.1 18 Alog Trunk:105: StateChange: END=A CMCSDialInitiated->CMCSDialled
11:50:15 3693600mS CMLineTx: v=105
CMProceeding
Line: type=AnalogueLine 105 Call: lid=105 id=8 in=1
11:50:15 3693600mS CMCallEvt: 0000000000000000 0.1057.0 18 TargetingEP: StateChange: END=B CMCSIdle->CMCSOffering
11:50:15 3693600mS CMCallEvt: c0a800f000000422 0.1058.0 18 RAS.0: StateChange: END=T CMCSIdle->CMCSOffering
11:50:15 3693601mS CMExtnEvt: RAS: CMExtnHandler::SetCurrent( id: 0->1058 )
11:50:15 3693601mS CMExtnTx: v=RAS, p1=0
CMSetup
Line: type=RAS 1 Call: lid=0 id=1012 in=0
Called[Welcome IVR] Type=Voicemail (102) Reason=CMDRX_Attendant SndComp Calling[] Type=Unknown Plan=Unknown Pres=NAInterworking (2)
BC: CMTC=Speech CMTM=CallIndSigCon CMTR=64 CMST=Default CMU1=ULaw
BChan: slot=21 chan=11
IE CMIERespondingPartyNumber (230)(P:2 S:100 T:0 N:0 R:4) number=
IE CMIEDeviceDetail (231) c0a800f000000420 LOCALE=zhi HW=15 VER=11 class=CMDeviceAlogTrunk type=0 number=105 channel=0 features=0x21 rx_gain=32 tx_gain=32
ep_callid=1056 ipaddr=192.168.0.240 apps=0 loc=0 em_a_loc=0 em_d_loc=0 features2=0x0 is_spcall=1 ignores_dtmf=0 avgsid=
IE CMIEIcrPriorityDetail (239) Priority = 3
IE CMIEDIDNumber (245)(P:100 S:100 T:100 N:100 R:4) number=5320320
IE CMIEMohSourceId (247) MOH Source = 1
Display [??>Welcome IVR]
Tag type=Text flags=0x1 [Line CO 13.] [0x4c 0x69 0x6e 0x65 0x20 0x43 0x4f 0x20 0x31 0x33 0x00 ]
Timed: 13/06/20 11:50
Locale: zhi
11:50:15 3693601mS CMMap: a=21.11 b=1.65534 T
11:50:15 3693603mS CMExtnRx: v=RAS, p1=0
CMConnect
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
IE CMIERespondingPartyName (228)(Type=CMName_VMPro) name=Welcome IVR
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:102 N:100 R:4) number=Welcome IVR
IE CMIEDeviceDetail (231) c0a800f000000422 LOCALE=zhi HW=15 VER=11 class=CMDeviceVoicemail type=0 number=0 channel=11 features=0x0 rx_gain=32 tx_gain=32
ep_callid=1058 ipaddr=192.168.0.240 apps=0 loc=0 em_a_loc=0 em_d_loc=0 features2=0x0 is_spcall=0 ignores_dtmf=0 avgsid=
Tag type=Text flags=0x1 [Line CO 13.] [0x4c 0x69 0x6e 0x65 0x20 0x43 0x4f 0x20 0x31 0x33 0x00 ]
11:50:15 3693603mS CMCallEvt: c0a800f000000422 0.1058.0 18 RAS.0: StateChange: END=T CMCSOffering->CMCSConnReq
11:50:15 3693603mS CMCallEvt: 0000000000000000 0.1057.0 18 TargetingEP: RequestEnd c0a800f000000422 0.1058.0 18 RAS.0
11:50:15 3693603mS CMTARGET: c0a800f000000420 105.8.1 18 Alog Trunk:105: CancelTimer CMTCNoAnswerTimeout
11:50:15 3693604mS CMExtnEvt: v=1012 State, new=Connected old=Idle,0,0,RAS
11:50:15 3693604mS CMCallEvt: c0a800f000000420 105.8.1 18 Alog Trunk:105: StateChange: END=A CMCSDialled->CMCSOGConnReq
11:50:15 3693605mS CMLineTx: v=105
CMConnect
Line: type=AnalogueLine 105 Call: lid=105 id=8 in=1
BChan: slot=21 chan=11
IE CMIERespondingPartyName (228)(Type=CMName_VMPro) name=Welcome IVR
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:102 N:100 R:4) number=Welcome IVR
IE CMIEDeviceDetail (231) c0a800f000000422 LOCALE=zhi HW=15 VER=11 class=CMDeviceVoicemail type=0 number=0 channel=11 features=0x0 rx_gain=32 tx_gain=32
ep_callid=1058 ipaddr=192.168.0.240 apps=0 loc=0 em_a_loc=0 em_d_loc=0 features2=0x0 is_spcall=0 ignores_dtmf=0 avgsid=
Tag type=Text flags=0x1 [Line CO 13.] [0x4c 0x69 0x6e 0x65 0x20 0x43 0x4f 0x20 0x31 0x33 0x00 ]
11:50:15 3693605mS CMLineRx: v=105
CMConnectAck
Line: type=AnalogueLine 105 Call: lid=105 id=8 in=1
BChan: slot=8 chan=7
11:50:15 3693605mS CMCallEvt: c0a800f000000420 105.8.1 18 Alog Trunk:105: StateChange: END=A CMCSOGConnReq->CMCSConnected
11:50:15 3693605mS CMTARGET: c0a800f000000420 105.8.1 18 Alog Trunk:105: ~CMTargetHandler f1764b6c ep f1760974
11:50:15 3693606mS CMCallEvt: c0a800f000000422 0.1058.0 18 RAS.0: StateChange: END=B CMCSConnReq->CMCSConnected
11:50:15 3693606mS CMExtnTx: v=RAS, p1=0
CMConnectAck
Line: type=RAS 1 Call: lid=0 id=1012 in=0
BChan: slot=21 chan=11
11:50:15 3693607mS CMCallEvt: 0000000000000000 0.1057.0 -1 TargetingEP: StateChange: END=X CMCSOffering->CMCSDelete
11:50:15 3693607mS CMCallEvt: 0000000000000000 0.1057.0 -1 BaseEP: DELETE CMEndpoint f176b108 TOTAL NOW=2 CALL_LIST=1
11:50:15 3693608mS CD: CALL: 105.8.1 BState=Connected Cut=3 Music=0.0 Aend="Line 105" (8.7) Bend="Welcome IVR(Welcome IVR)" [VoiceMail] (21.11) CalledNum=Welcome IVR () CallingNum= () Internal=0 Time=15 AState=Connected
11:50:15 3693609mS CMMap: PCG::MapBChan pcp[94]b1r0 cp_b f5311c90 other_cp_b 0 type CGTypeSimple
11:50:15 3693609mS CMMap: PCG::MapBChan pcp[33]b1r0 cp_b f5360e38 other_cp_b f5311c90 type CGTypeSimple
11:50:15 3693609mS CMMap: a=8.7 b=21.11 M12
11:50:15 3693766mS CMLineRx: v=105
CMConnectAck
Line: type=AnalogueLine 105 Call: lid=105 id=8 in=1
BChan: slot=8 chan=7
IE CMIERespondingPartyNumber (230)(P:2 S:100 T:0 N:0 R:4) number=
IE CMIEDeviceDetail (231) c0a800f000000420 LOCALE=zhi HW=15 VER=11 class=CMDeviceAlogTrunk type=0 number=105 channel=0 features=0x21 rx_gain=32 tx_gain=32
ep_callid=1056 ipaddr=192.168.0.240 apps=0 loc=0 em_a_loc=0 em_d_loc=0 features2=0x0 is_spcall=1 ignores_dtmf=0 avgsid=
11:50:15 3693884mS H323Evt: Recv: RegistrationRequest 192.168.110.60; Extn(9100), time since last RRQ-KA 78005, Endpoints registered: 83; Endpoints in registration: 0
11:50:15 3693951mS RES: Sat 13/6/2020 11:50:15 FreeMem=55516924 Heap=55192712(1) Cache=324212 MemObjs=31312(Max 31876) CMMsg=6(8) ASN=0 Buff=5200 1364 1000 7444 5 Links=77164(77373) BTree=2058(4350) CB=6064 MCT=0 CPU=08.41% CPUStats=06.72%/1/3/1490/19
928/22091/00.04%/0/02.62% MCR=0 MCW=0 DEV=0
11:50:15 3693952mS RES2: IP 500 V2 11.0.0.0.0 build 849 Tasks=56 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=12+150 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=0 TCP=106(TLS=6 OFF=0) TAPI=0 Partner=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
11:50:15 3693952mS RES4: XML MemObjs=8 PoolMem=4748404(2) FreeMem=4736284(0) HeapUsed=0
11:50:15 3693952mS RES5: CLog MemObjs=2291 FreePoolMem(Objs)=5668(109) TotalMem=124800 StringsTotalMem=214200
11:50:16 3694993mS H323Evt: Recv: RegistrationRequest 192.168.110.39; Extn(9137), time since last RRQ-KA 78007, Endpoints registered: 83; Endpoints in registration: 0
11:50:17 3695906mS H323Evt: Recv: RegistrationRequest 192.168.110.64; Extn(9109), time since last RRQ-KA 78006, Endpoints registered: 83; Endpoints in registration: 0
11:50:19 3697960mS H323Evt: Recv: RegistrationRequest 192.168.110.36; Extn(9546), time since last RRQ-KA 78011, Endpoints registered: 83; Endpoints in registration: 0

********** SysMonitor v11.0.4.3.0 build 3 [connected to 192.168.0.240 (00E007058193)] **********
11:50:20 3698541mS PRN: Monitor Status IP 500 V2 11.0.0.0.0 build 849
11:50:20 3698542mS PRN: LAW=U PRI=0, BRI=0, ALOG=8, VCOMP=20, MDM=0, WAN=0, MODU=1 LANM=0 CkSRC=0 VMAIL=1(VER=3 TYP=1) 1-X=0 CALLS=1(TOT=18)
11:50:20 3698927mS H323Evt: Recv: RegistrationRequest 192.168.110.23; Extn(9110), time since last RRQ-KA 78006, Endpoints registered: 83; Endpoints in registration: 0
11:50:20 3698956mS H323Evt: Recv: RegistrationRequest 192.168.110.42; Extn(9112), time since last RRQ-KA 78006, Endpoints registered: 83; Endpoints in registration: 0
11:50:21 3699947mS H323Evt: Recv: RegistrationRequest 192.168.110.20; Extn(73738), time since last RRQ-KA 78006, Endpoints registered: 83; Endpoints in registration: 0
11:50:23 3701011mS H323Evt: Recv: RegistrationRequest 192.168.110.5; Extn(9108), time since last RRQ-KA 78007, Endpoints registered: 83; Endpoints in registration: 0
11:50:23 3701966mS H323Evt: Recv: RegistrationRequest 192.168.110.28; Extn(9535), time since last RRQ-KA 78007, Endpoints registered: 83; Endpoints in registration: 0
11:50:25 3703008mS H323Evt: Recv: RegistrationRequest 192.168.110.55; Extn(9511), time since last RRQ-KA 78007, Endpoints registered: 83; Endpoints in registration: 0
11:50:26 3704042mS H323Evt: Recv: RegistrationRequest 192.168.110.56; Extn(9410), time since last RRQ-KA 78006, Endpoints registered: 83; Endpoints in registration: 0
11:50:27 3705060mS H323Evt: Recv: RegistrationRequest 192.168.110.43; Extn(9336), time since last RRQ-KA 78008, Endpoints registered: 83; Endpoints in registration: 0

 

[Jhon88]

Any other solutions ?

 

[icet500]

What type of line you are using for incoming? Is it a SIP trunk?

 

[Jhon88]

analog trunk line

 

[Jhon88]

Any other solution tech guys ?

 

[Nutritional_Info]

Did you try verifying that the IVR still has it's programming? Have you tried calling the provider to see if there are any errors on their circuit? Did you add that source number to the "No User" user in the IPO?