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Yes, you'll need an account on the Mitel absorb site. There you can start with the 'primer' self study courses.

Do you have KPML setup?

Try to remove the client from the pc (also remove the files in %appdata%) and reinstall the client. This might help

If you route the call to the NuPoint, and you route it back to let's say, a ring group(500) on the mivb, you could do so with e.g a blind transfer destination: 8*500 In your mivb, you then create a direct IP route and absorb the 2 first digits (the 8, and *). This way the phones in your group...

Might be the 'call recall' timer in the CoS. Kr David

When you create a 'message' in a callflow greeting, you can click that message, click 'recording' and then click 'import' The file formart should be something like: 8k mono .wav Kr David

Use this tool: https://freemacsoft.net/appcleaner/ It will search and find all files Kr David

There exists a feature code that will make the MWI lamp flash, even without a message in the vmbox

Your UC360 user will need to have a standard user license, so it will be able to have the teleworker feature enabled. Also, make sure the user has the right CoS and SIP device capabilities. Kr David