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  1. arunknair82

    DTMF issues with Digital phones in new Digital Phone Expansion Module

    Thank you TheSmash and sizbut. We will upgrade the IPO to latest release.
  2. arunknair82

    DTMF issues with Digital phones in new Digital Phone Expansion Module

    Hello All, One our customer has Avaya IP Office 500 V2 system Rel 9.0.900.995. [They had 30 DS + 30 T Series + 16 DS– 3 expansion units One of the expansion unit failed and I have replaced with new expansion unit EXP MOD DS30B2 [default release 10.1.0.0 build 188]. Even though the extensions...
  3. arunknair82

    Limit/Block External calls by duration

    thank you sizbut, which short code should i use to enable the feature that you described.
  4. arunknair82

    Limit/Block External calls by duration

    Hello All, Customer Using Avaya IP Office Release 10. Is there any feature/short code in system to give monthly talking limit to the user, like if I give 200 minutes per month to a user and if he used all 200 minutes then his extension should be locked. This should be applicable only...
  5. arunknair82

    eAuth keycode installation

    Hello team, We recently placed order for eAuth for IP aAuth User license and the distributor delivered the .key and .kcd file. How this license is installed in the system. System is Release 7.5.
  6. arunknair82

    Agent UI and Notes

    how can we add this Notes option in agent UI.
  7. arunknair82

    Block Extension from calling Extension on another IPO in SCN Scenario

    Thank you SIZBUT, i will try the options that you suggested and update
  8. arunknair82

    Block Extension from calling Extension on another IPO in SCN Scenario

    Hello Team, Came across a different requirement as below: Customer has IPO R9 at 2 locations connected via SCN, everything is set and working fine, there are 20 users under IPO A and 20 users under IPO B. Customer is asking whether its possible to block the users on IPO A from...
  9. arunknair82

    Personalized Text Greeting Message on Phone Screen

    Hello All, Is it possible to Display a personalized text message on the Screen of the IP Phone (9641GS) whenever a new guest check-in to a room. Customer is using Avaya IP office 500 V2 Release 10. Every time a new guest check in to the room, on the Avaya IP phone screen...
  10. arunknair82

    IPO 500 V2 NOT BOOTING AFTER RESET

    amriddle01, I forgot that i need to enable advance view to get the option to add BOOTP. Read other articles in the forum and it helped me to solve the issue.
  11. arunknair82

    IPO 500 V2 NOT BOOTING AFTER RESET

    Thanks all, Solved the issue by creating the BOOTP entry in manager and pointing it to the IPO to download the BIN file from PC on which manager was installed. Once the BIN file was completely downloaded the system booted normally.
  12. arunknair82

    IPO 500 V2 NOT BOOTING AFTER RESET

    @janni78 Since it no longer has any firmware you need to start Manager and point the .bin directory to the location of the firmware so the IPO can download it. How can i do it ?
  13. arunknair82

    IPO 500 V2 NOT BOOTING AFTER RESET

    We tried to reset the IPO by pressing reset button (Erase All) and now we are not able to login to IPO or ping it. I am afraid that the IPO firmware got corrupted, i tried the DTE option but even after hitting the ESC button i am not getting the option to enter command, its stuck on the below...
  14. arunknair82

    IPO and IPOCC Connection Issue

    OK, I fixed it , there was no connectivity because the customer changed the SIP domain name under LAN/VIOP tab and there was mismatch between the SIP domain name set on IPOCC while configuring, changed it back to old domain name and it solved the issue.
  15. arunknair82

    IPO and IPOCC Connection Issue

    hi Janni, we have restarted the server, i found that the issue is in the SIP connectivity between the IPO and IPOCC Please check the image, SIP CONNECTIVITY status is failed.
  16. arunknair82

    IPO and IPOCC Connection Issue

    Customer is using IPO 500V2 and IPOCC both Release 10 for the past 3 months, today Agents were not able to receive calls. We found that the IPO SIP extension that connects with IPOCC is not listed in the SSA and we are not able to check whether there is a connection between IPO and IPOCC. Where...
  17. arunknair82

    License Issue : Release License Required

    Thanks all for the valuable piece of information. I will go for the upgrade license.
  18. arunknair82

    License Issue : Release License Required

    We have an IP Office 500 V2 with Release 9 software. It was used for demo purpose. To test IPOCC we inserted a new Release 9.1 SD card, but when we installed the essential edition license the system is showing error. "Release license is required" How can we solve this? I believe the Release 9...
  19. arunknair82

    IPOCC Reports - Lost Calls Count

    Hello All, We have a customer using IPOCC Release 9.1. Customer is always complaining that there are a lot of lost calls. 1) Is it possible to find out why so much lost calls are reported? 2) If an agent make a call to another agent or a normal employee makes a call to an agent and...
  20. arunknair82

    Voicemail Pro thirdparty database license

    Thank you jamie77, i will ask the customer to upgrade to R 9.1.

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