Agent UI and Notes 1

[DaniWG]

Hello ...

When Agents on call, in UI they can type note and send it. where these note sent and how we can see it ?

 

[janni78]

They will be shown in customer history the next time the same customer calls.

"Trying is the first step to failure..." - Homer

 

[DaniWG]

Hello Janni78 ..

This need additional configuration, or just when the same number call the history is appear on the box

 

[janni78]

Next time same number calls

"Trying is the first step to failure..." - Homer

 

[arunknair82]

how can we add this Notes option in agent UI.

 

[janni78]

You add the Tag CCK_Customer_Info on the agents UI.

"Trying is the first step to failure..." - Homer