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Orch Designer

Dear Team Appreciate your support. We are migrating from Avaya IPO 500 V2 and Avaya IPOCC Environment to Avaya IPO Server Edition and Avaya ACCS. Currently Our Call Center Call Flows were configured in Voice mail from there the call is forwarded to Specific Destination in Avaya IPOCC. In...

Dear Team Appreciate your support. We are migrating from Avaya IPO 500 V2 and Avaya IPOCC Environment to Avaya IPO Server Edition and Avaya ACCS. Currently Our Call Center Call Flows were configured in Voice mail from there the call is forwarded to Specific Destination in Avaya IPOCC. In...

Thanks for your support, Issue has been resloved by disabling 'direct media-path'. We will investigate with Network Team.

Thanks. But the problem is happening only when we call internally i.e. ext to ext. on VoIP Tab under Line direct media-path is already disabled. where i can disable 'direct media-path' on the extensions?

No Audio after few seconds -- issue is intermittent-Avaya IPO 500 v2 Issue is only with internal calls i.e. calling from one extension to another extension both h323 audio is lost after few seconds or sometime first call is having issue i.e. no audio and second call , third call works fine...

I have a current Setup with Avaya IPO 500 V2 with SIP Trunk Primary and Backup Configured with same provider on a Cisco Router doing simple static route and Static NAT. During failover I usually change NAT statement with backup provider and everything works perfect as shown in below pic. Now...

Thanks Team for your support, Now Avaya APP Server is ready with WebRTC running,incoming & outgoing calls connects but with no audio.. RTP Ports Numbers used while configuring WebRTC and IPO 500 V2 RTP Ports should Match ?

Team , Please update or provide me a good document to refer..

Team, Please I need your support to complete WebRTC Configurations..

I am still using Contact Store and it is working for me.. Now I have built App Server and selected Optional Service WebRTC along with One X-Portal which was must to select. Required IP Information/Password and certificates has been set and generated, now how i can proceed from here on to make...

I already have Voicemail Pro and Contact Store on another Server. So This New Server i will be running only WebRTC right ?

you mean i have Install Avaya IP Office™ Platform Application Server and use only Optional service i.e. WebRTC and configure the same.

Dear Janni, I already have Power User Licences for all Call Center Users.

Dear Janni, As i told you earlier we have IPO 500 V2 Physical Box , we don't have any APP Server in our Environment. As per your response i see that we need APP Server to have WebRTC, does it require any licencing need to procure from Avaya, please let me know, how can we proceed..

Dear Janni, Thanks for your support, How can i generate valid certificate for my IPOCC and WebRTC. Are you saying FQDN for IPO 500 v2 , where i can find this entry in Avaya IPO 500 V2. Please help ..

We have Avaya IPO 500V2 with Version 10.1 & Avaya Contact Center 10.1.2 can we use Avaya Contact Center WebUI for Call Center Agents to login using web browser https://x.x.x.x:28443/WebUI/#/main and use IPOCC User Interface with integrated Phone, as I getting WebRTC Certificate Issue, Please...

Thanks. As you can see in attach topology , I have 2 IPO's. Can I use same SBC for both of them i.e. connecting 2 Trunks and 2 Fail Overs SIP Trunks in same SBC. Noted --Adding One more SBC for Hardware Redundancy.

Team, Can I use Avaya SBC to achieve sip redundancy i.e. when active sip fails the calls from provider will be routed over fail-over trunk as show in attach pic. https://files.engineering.com/getfile.aspx?folder=6554947c-d0da-40f0-97b5-be90c8c8f24b&file=IPO.jpg

I am attaching Topology