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That seems impossible to have the same Public Static IP on two locations. The ISP would not do that. The IT guy must not know what he is talking about.

I am setting up accound codes for a client as their Telco is going to charge for LD codes. They have about 10 codes for different departments with no need for any reporting. I can get it set up and working but they do not want to have to press "#" after the code to send the call out. Is there a...

Can I assume you are talking about the Alternate Route portion of the ARS table?

I have no idea if this is available or not but it worth a try. Running IP Office 500v2 v.9.1 with VM Pro. We have a client that cannot get SIP Trunks, (geographical limitations), and their LD bills are outrageous. We want to bring in a SIP Trunk for outbound calling only. The actual DID on the...

And yes I mean Call Appearances.

Here is the trace that I have for a call. Line: type=IPLine 21 Call: lid=0 id=5920 in=0 Called[2900] Type=Default (100) Reason=CMDRdirect SndComp Calling[7012809040] Type=Unknown Plan=Unknown Pres=Allowed (0) BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default...

I am having a strange problem (I think). I can transfer extn to extn through SCN trunk just fine. But when I try to transfer extn to HG through SCN it does not work. I hit complete and the call stays on an appearance line. After digging into it a little I may have found the issue. The HG that I...

Avaya IP Office and VM Pro 9.0 I am not sure if Avaya is smart enough to allow this but here is what I am trying to figure out. We have DID's set up for our different clients to reach their "dedicated service desk". If no one answers they leave a VM and emails an email address that...

Avaya IP Office 9.0.12.0. I am having some trouble with my SIP setup. I can get incoming calls just fine on my sip line. Although I am having some trouble with outbound calling. I have ran a monitor trace but I am not great with reading it. I am getting a 403 Forbidden response for something...

Does anyone use Scansource for hosted Avaya? Is it a good solution?

First off...you let someone else touch your systems? We usually quote 3hrs for the whole upgrade. If stuff go wrong we have a little wiggle room and in the end with all the upgrades we should still come out ahead. May have to put in after hours work but I can't think of a reason to have...

Avaya IPO 8.1 (63)using Nortel T7316E phones. I have run into an issue that I can't find an answer to. I am hoping someone has run into this. (Extns and Names Hypothetical) When users call extn 100 the display shows Bob (old employee on extn). Then after 2-3 sec it will change to Jim (who is...

I thank everyone for their help so far. All it turned out to be was bad equipment on the ISP side. Once they replaced it all was good for inbound calling. Although I am still having problems with outbound calling. Here is what is set up: Short Code: Code: 8N; Feature: Dial Tele #: N"@_Sip_IP"...

Reading through the offer definition for R10 the new basic user license is awful. What I can't figure out is if a basic license will be required for phantom users that forward to SC for AA overflow?

It is being authenticated by IP address. There is no SIP Registration needed.

Thanks for the responses. I agree with @telfire that going with a solution that has iterop white papers with Avaya may be the best way to go. Although this is our local ISP and would be nice to get this working. @IPOLackey here is the trace from the SIP line that I get. 4/6/16 8:30:09 AM-251ms...

Ok so here is my problem. I have a client that is getting SIP Trunks from their ISP. I have configured multiple SIP Trunks via cloud providers and they have always been very helpful with the set up through having config instructions they have tested on Avaya or just going through the settings to...

Actually it is set up as incoming starting on channel 1 and outgoing starting on channel 23. So I guess I can't find that info. I check with the telecom and see if they can tell me.

Is there a way in SSA to tell how many PRI channels I have used at the top end. Meaning most channels used concurrently? Thanks!

IPO v9.1.400.137 I have a weird issue that I cannot figure out. Sometimes when my client dials a number not all the digits show up on the screen. When dialing 800 number it will look like this sometimes (using 7 to dial out 50:main): 718004 The rest of the number will not show up even though...