SIP configuration problems

[knuty42]

Ok so here is my problem. I have a client that is getting SIP Trunks from their ISP. I have configured multiple SIP Trunks via cloud providers and they have always been very helpful with the set up through having config instructions they have tested on Avaya or just going through the settings to make sure both sides match up. The problem I am having is that the ISP that I am working with is not being helpful at all. They just turned up the SIP trunks and when they don't work they are blaming the phone system. I am trying to have them go through the settings with me to determine that we line up correctly but they don't seem interested in helping.

My question is, am I off base with thinking the ISP should be more help with the settings for the SIP line config or is this how things normally work?

Thanks in advanced!

 

[telfire]

My experience is they normally try to help - does not mean resolve. I typically caveat SIP implementations with my customers by saying "approved SIP trunk provider" as I have had problems in the past with different providers. I generally will only recommend providers that have interop white papers for the IPO. Last, I would not EXPECT a SP to help, but they should if they want to sell more of their SIP service.

APSS-SME
ACIS-SME
ACSS-SME
CTP+

 

[amriddle01]

If registered you need username, password, tel number(s), URL or IP to use and amount of channels/calls. That's minimum to get started, you can usually work the rest out from there.
If IP authenticated then just the URL/IP, tel number(s) and amount of channels/calls from them and the IP you're using sending to them should be enough to get started

 

[IPOLackey]

Hi Knuty24,

We run our own SBC's and when an Off-Net customer is to connect in we give them the basic details and it's up to them to program. However we always try to help get the service running.

What's the actual issue you're experiencing? If the calls are failing then they should be able to provide the SIP reason code for the failure. If you can get an SSA trace on the trunks then that may help find the reason.

Happy to try to help if you can give us a bit of info.

 

[knuty42]

Thanks for the responses. I agree with @telfire that going with a solution that has iterop white papers with Avaya may be the best way to go. Although this is our local ISP and would be nice to get this working.

@IPOLackey here is the trace from the SIP line that I get.
4/6/16 8:30:09 AM-251ms Line = 17, Channel = 1, SIP Message = Response, Direction = From Switch, From = 7012809040@a2.midcovoice.com, To = 7579876@192.168.13.10, Response = 100 Trying
4/6/16 8:30:09 AM-253ms Line = 17, Channel = 1, SIP Message = Response, Direction = From Switch, From = 7012809040@a2.midcovoice.com, To = 7579876@192.168.13.10, Response = 404 Not Found
4/6/16 8:30:09 AM-264ms Line = 17, Channel = 1, SIP Message = Ack, Direction = To Switch, From = 7012809040@a2.midcovoice.com, To = 7579876@192.168.13.10

What happens is when I call in channel one of the SIP line with reset the time in idle state to 00:00:00 and I get an error that the number cannot be completed as dialed.

Thanks!

 

[joe2938]

how is this being authenticated? name number ip address

 

[knuty42]

It is being authenticated by IP address. There is no SIP Registration needed.

 

[amriddle01]

I imagine you are not sending the correct number/format they expect and/or you are sending the internal address in the SIP messages. monitor will tell better than a snippet of SSA

 

[derfloh]

Looks like the provider expects you to dial 10 digits. Perhaps with a 1 prefix. Some SIP providers expect you to dial in E.164 format.

 

[IPOLackey]

That's an inbound call. It's not matching your ICR.
Check the Line ID for the ICR of 7579876.

 

[knuty42]

I thank everyone for their help so far. All it turned out to be was bad equipment on the ISP side. Once they replaced it all was good for inbound calling. Although I am still having problems with outbound calling. Here is what is set up:

Short Code:
Code: 8N;
Feature: Dial
Tele #: N"@_Sip_IP"
Line ID: 100 (which is set up in sip URI as outgoing id)

Here is the monitor trace that I get when I try calling out. Any help on this would be greatly appreciated!

********** Warning: Logging to Screen Started **********
11310330mS CMCallEvt: 253.1582.0 77 ColinKelley.0: MakeParkEndpoint @1 timeout=180000ms RecoverTo=3327
11310331mS CMCallEvt: 0.1583.0 -1 BaseEP: NEW CMEndpoint f55598e4 TOTAL NOW=3 CALL_LIST=1
11310338mS CMCallEvt: 253.1582.0 -1 ColinKelley.0: StateChange: END=X CMCSConnected->CMCSCompleted
11310341mS CMCallEvt: 253.1582.0 -1 ColinKelley.-1: StateChange: END=X CMCSCompleted->CMCSDelete
11310345mS Sip: 17.1580.1 77 SIPTrunk Endpoint(f557eec4) received CMFacility
11310346mS CMCallEvt: 253.1582.0 -1 BaseEP: DELETE CMEndpoint f55669ac TOTAL NOW=2 CALL_LIST=1
11312560mS CMCallEvt: 0.1584.0 -1 BaseEP: NEW CMEndpoint f55669ac TOTAL NOW=3 CALL_LIST=1
11312561mS CMCallEvt: 0.1584.0 -1 ColinKelley.-1: NEW CMExtnEndpoint f55669ac, Name=ColinKelley, Extn=3327, Phys Extn=3327
11312561mS CMCallEvt: CREATE CALL:78 (f554ad0c)
11312561mS CMCallEvt: 0.1585.0 -1 BaseEP: NEW CMEndpoint f5618c20 TOTAL NOW=4 CALL_LIST=1
11312564mS CMCallEvt: 253.1584.0 78 ColinKelley.0: StateChange: END=A CMCSIdle->CMCSDialInitiated
11312565mS CMTARGET: 253.1584.0 78 ColinKelley.0: LOOKUP CALL ROUTE: type=100 called_party= sub= calling=3327 dir=out complete=0 ses=0
11312565mS CMTARGET: 253.1584.0 78 ColinKelley.0: ADD TARGET (N): number= type=100 depth=1 nobar=1 setorig=1 ses=0
11312565mS CMCallEvt: 253.1584.0 78 ColinKelley.0: StateChange: END=A CMCSDialInitiated->CMCSDialling
11313820mS CMTARGET: 253.1584.0 78 ColinKelley.0: Setting Hard Timer 4000
11313820mS CMTARGET: 253.1584.0 78 ColinKelley.0: LOOKUP CALL ROUTE: type=100 called_party=8 sub= calling=3327 dir=out complete=0 ses=0
11313820mS CMTARGET: 253.1584.0 78 ColinKelley.0: ADD TARGET (N): number=8 type=100 depth=1 nobar=1 setorig=1 ses=0
11314200mS CMTARGET: 253.1584.0 78 ColinKelley.0: Setting Hard Timer 4000
11314201mS CMTARGET: 253.1584.0 78 ColinKelley.0: LOOKUP CALL ROUTE: type=100 called_party=87 sub= calling=3327 dir=out complete=0 ses=0
11314201mS CMTARGET: 253.1584.0 78 ColinKelley.0: ADD TARGET (N): number=87 type=100 depth=1 nobar=1 setorig=1 ses=0
11314410mS CMTARGET: 253.1584.0 78 ColinKelley.0: Setting Hard Timer 4000
11314410mS CMTARGET: 253.1584.0 78 ColinKelley.0: LOOKUP CALL ROUTE: type=100 called_party=874 sub= calling=3327 dir=out complete=0 ses=0
11314410mS CMTARGET: 253.1584.0 78 ColinKelley.0: ADD TARGET (N): number=874 type=100 depth=1 nobar=1 setorig=1 ses=0
11314590mS CMTARGET: 253.1584.0 78 ColinKelley.0: Setting Hard Timer 4000
11314590mS CMTARGET: 253.1584.0 78 ColinKelley.0: LOOKUP CALL ROUTE: type=100 called_party=8741 sub= calling=3327 dir=out complete=0 ses=0
11314591mS CMTARGET: 253.1584.0 78 ColinKelley.0: ADD TARGET (N): number=8741 type=100 depth=1 nobar=1 setorig=1 ses=0
11314779mS CMTARGET: 253.1584.0 78 ColinKelley.0: Setting Hard Timer 4000
11314780mS CMTARGET: 253.1584.0 78 ColinKelley.0: LOOKUP CALL ROUTE: type=100 called_party=87414 sub= calling=3327 dir=out complete=0 ses=0
11314780mS CMTARGET: 253.1584.0 78 ColinKelley.0: ADD TARGET (N): number=87414 type=100 depth=1 nobar=1 setorig=1 ses=0
11314994mS CMTARGET: 253.1584.0 78 ColinKelley.0: Setting Hard Timer 4000
11314994mS CMTARGET: 253.1584.0 78 ColinKelley.0: LOOKUP CALL ROUTE: type=100 called_party=874145 sub= calling=3327 dir=out complete=0 ses=0
11314994mS CMTARGET: 253.1584.0 78 ColinKelley.0: ADD TARGET (N): number=874145 type=100 depth=1 nobar=1 setorig=1 ses=0
11315190mS CMTARGET: 253.1584.0 78 ColinKelley.0: Setting Hard Timer 4000
11315190mS CMTARGET: 253.1584.0 78 ColinKelley.0: LOOKUP CALL ROUTE: type=100 called_party=8741452 sub= calling=3327 dir=out complete=0 ses=0
11315191mS CMTARGET: 253.1584.0 78 ColinKelley.0: ADD TARGET (N): number=8741452 type=100 depth=1 nobar=1 setorig=1 ses=0
11315412mS CMTARGET: 253.1584.0 78 ColinKelley.0: Setting Hard Timer 4000
11315413mS CMTARGET: 253.1584.0 78 ColinKelley.0: LOOKUP CALL ROUTE: type=100 called_party=87414524 sub= calling=3327 dir=out complete=0 ses=0
11315413mS CMTARGET: 253.1584.0 78 ColinKelley.0: ADD TARGET (N): number=87414524 type=100 depth=1 nobar=1 setorig=1 ses=0
11319412mS CMTARGET: 253.1584.0 78 ColinKelley.0: TimerExpired cause=CMTCDelayedProcessing
11319412mS CMTARGET: 253.1584.0 78 ColinKelley.0: LOOKUP CALL ROUTE: type=100 called_party=87414524 sub= calling=3327 dir=out complete=1 ses=0
11319412mS CMTARGET: 253.1584.0 78 ColinKelley.0: ADD TARGET (N): number=87414524 type=100 depth=1 nobar=1 setorig=1 ses=0
11319413mS CMTARGET: 253.1584.0 78 ColinKelley.0: SYS SC: 87414524 3 7414524 sc=type=Dial code=8N;, num=N"@192.168.13.12" callinfop->sending_complete=1 secondary_dialtone=
11319413mS CMARS: FindActiveARSByGroupID GroupID=100 - Not Found
11319414mS CMCallEvt: 0.1586.0 -1 BaseEP: NEW CMEndpoint f5550c60 TOTAL NOW=5 CALL_LIST=2
11319415mS CMTARGET: DIAL LINE: 78 GROUP = 100 SUCCESS = f5550c60
11319416mS CMTARGET: 253.1584.0 78 ColinKelley.0: INITIAL TARGETING SUCCEEDED
11319416mS CMTARGET: 253.1584.0 78 ColinKelley.0: GetNoAnswerTimer:26
11319416mS CMCallEvt: 253.1584.0 78 ColinKelley.0: StateChange: END=A CMCSDialling->CMCSDialled
11319418mS CMCallEvt: 0.1585.0 78 TargetingEP: StateChange: END=B CMCSIdle->CMCSOffering
11319419mS CMCallEvt: 0.1586.0 78 Alog Trunk:8: StateChange: END=T CMCSIdle->CMCSOffering
11324426mS CMCallEvt: 0.1585.0 78 TargetingEP: RequestEnd 0.1586.0 78 Alog Trunk:8
11324427mS CMTARGET: 253.1584.0 78 ColinKelley.0: CancelTimer CMTCNoAnswerTimeout
11324427mS CMCallEvt: 0.1585.0 -1 BaseEP: DELETE CMEndpoint f5618c20 TOTAL NOW=4 CALL_LIST=2
11324428mS CMCallEvt: 0.1586.0 78 Alog Trunk:8: StateChange: END=B CMCSOffering->CMCSCompleted
11324432mS CMCallEvt: 253.1584.0 -1 ColinKelley.0: StateChange: END=X CMCSDialled->CMCSCompleted
11324434mS CMCallEvt: 253.1584.0 -1 ColinKelley.-1: StateChange: END=X CMCSCompleted->CMCSDelete
11324435mS CMTARGET: 253.1584.0 -1 BaseEP: ~CMTargetHandler f5612f34 ep f55669ac
11324435mS CMCallEvt: 253.1584.0 -1 BaseEP: DELETE CMEndpoint f55669ac TOTAL NOW=3 CALL_LIST=1
11324435mS CMCallEvt: 0.1586.0 -1 Alog Trunk:8: StateChange: END=X CMCSCompleted->CMCSDelete
11324436mS CMCallEvt: END CALL:78 (f554ad0c)
11324437mS CMCallEvt: 0.1586.0 -1 BaseEP: DELETE CMEndpoint f5550c60 TOTAL NOW=2 CALL_LIST=1
11325114mS Sip: SIP Line (17): Options timer expired
11325114mS CMCallEvt: 0.1587.0 -1 BaseEP: NEW CMEndpoint f559c168 TOTAL NOW=3 CALL_LIST=1
11325115mS Sip: 0.1587.0 -1 SIPTrunk Endpoint(f559b1ac) SendSIPRequest: OPTIONS SENT TO 192.168.13.12 5060
11325116mS SIP Reg/Opt Tx: 17
OPTIONS sip:Unknown@192.168.13.12 SIP/2.0
Via: SIP/2.0/UDP 192.168.13.10:5060;rport;branch=z9hG4bK78148e079f2bf4e4c428bd35ad1de58c
From: <sip:Unknown@192.168.13.12>;tag=9b3e09b212da98f5
To: <sip:Unknown@192.168.13.12>
Call-ID: 0079f81f1be291d985d35d99d90ac000@192.168.13.10
CSeq: 1532566264 OPTIONS
Max-Forwards: 70
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, INFO, UPDATE
Supported: timer
Content-Length: 0

11325116mS SIP Tx: UDP 192.168.13.10:5060 -> 192.168.13.12:5060
OPTIONS sip:Unknown@192.168.13.12 SIP/2.0
Via: SIP/2.0/UDP 192.168.13.10:5060;rport;branch=z9hG4bK78148e079f2bf4e4c428bd35ad1de58c
From: <sip:Unknown@192.168.13.12>;tag=9b3e09b212da98f5
To: <sip:Unknown@192.168.13.12>
Call-ID: 0079f81f1be291d985d35d99d90ac000@192.168.13.10
CSeq: 1532566264 OPTIONS
Max-Forwards: 70
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, INFO, UPDATE
Supported: timer
Content-Length: 0

11325128mS SIP Rx: UDP 192.168.13.12:5060 -> 192.168.13.10:5060
SIP/2.0 480 Temporarily Unavailable
Via: SIP/2.0/UDP 192.168.13.10:5060;received=192.168.13.10;rport=5060;branch=z9hG4bK78148e079f2bf4e4c428bd35ad1de58c
From: <sip:Unknown@192.168.13.12>;tag=9b3e09b212da98f5
Call-ID: 0079f81f1be291d985d35d99d90ac000@192.168.13.10
CSeq: 1532566264 OPTIONS
To: <sip:Unknown@192.168.13.12>;tag=0a612e6143990f1b1940
Server: SIParator/5.0.8
Content-Length: 0

11325130mS SIP Reg/Opt Rx: 17
SIP/2.0 480 Temporarily Unavailable
Via: SIP/2.0/UDP 192.168.13.10:5060;received=192.168.13.10;rport=5060;branch=z9hG4bK78148e079f2bf4e4c428bd35ad1de58c
From: <sip:Unknown@192.168.13.12>;tag=9b3e09b212da98f5
Call-ID: 0079f81f1be291d985d35d99d90ac000@192.168.13.10
CSeq: 1532566264 OPTIONS
To: <sip:Unknown@192.168.13.12>;tag=0a612e6143990f1b1940
Server: SIParator/5.0.8
Content-Length: 0

11325130mS Sip: Find End Point 0.1587.0 -1 SIPTrunk Endpoint (f559c168) Sip CallId 0079f81f1be291d985d35d99d90ac000@192.168.13.10
11325130mS Sip: 0.1587.0 -1 SIPTrunk Endpoint(f559b1ac) Process SIP response dialog f559b1ac, method OPTIONS, CodeNum 480 in state SIPDialog::INITIAL(0)
11325131mS Sip: 0.1587.0 -1 SIPTrunk Endpoint(f559b1ac) UpdateSIPCallState SIPDialog::INITIAL(0) -> SIPDialog::FINAL(26)
11327801mS CMCallEvt: 0.1588.0 -1 BaseEP: NEW CMEndpoint f55669ac TOTAL NOW=4 CALL_LIST=1
11327801mS CMCallEvt: 0.1588.0 -1 ColinKelley.-1: NEW CMExtnEndpoint f55669ac, Name=ColinKelley, Extn=3327, Phys Extn=3327
11327802mS CMCallEvt: CREATE CALL:79 (f554ad0c)
11327802mS CMCallEvt: 0.1589.0 -1 BaseEP: NEW CMEndpoint f5618c20 TOTAL NOW=5 CALL_LIST=1
11327804mS CMCallEvt: 253.1588.0 79 ColinKelley.0: StateChange: END=A CMCSIdle->CMCSDialInitiated
11327805mS CMTARGET: 253.1588.0 79 ColinKelley.0: LOOKUP CALL ROUTE: type=100 called_party= sub= calling=3327 dir=out complete=0 ses=0
11327806mS CMTARGET: 253.1588.0 79 ColinKelley.0: ADD TARGET (N): number= type=100 depth=1 nobar=1 setorig=1 ses=0
11327806mS CMCallEvt: 253.1588.0 79 ColinKelley.0: StateChange: END=A CMCSDialInitiated->CMCSDialling
11329768mS CMCallEvt: 253.1588.0 79 ColinKelley.0: Pickup 0.1583.0 77 PARK:1 state CMCSDialling
11329769mS CMCallEvt: 0.1589.0 -1 BaseEP: DELETE CMEndpoint f5618c20 TOTAL NOW=4 CALL_LIST=1
11329770mS CMCallEvt: END CALL:79 (f554ad0c)
11329770mS CMCallEvt: 253.1588.0 -1 ColinKelley.0: StateChange: END=X CMCSDialling->CMCSOGConnReq
11329773mS CMCallEvt: 253.1588.0 -1 ColinKelley.0: PickupProcessInboundMsg CMConnectAck
11329773mS CMCallEvt: 253.1588.0 -1 ColinKelley.0: Pickup Complete
11329773mS CMCallEvt: 3327: Pickup Complete CALL: (AEND=7012809040@a2.midcovoice.com BEND=1) ss_pickup 0
11329774mS CMCallEvt: 0.1583.0 77 PARK:1: CallLost (Park @1) cause=CMCausePickup
11329779mS CMCallEvt: 0.1583.0 -1 PARK:1: StateChange: END=X CMCSConnected->CMCSDelete
11329782mS CMCallEvt: 253.1588.0 77 ColinKelley.0: StateChange: END=B CMCSOGConnReq->CMCSConnected
11329782mS CMTARGET: 253.1588.0 77 ColinKelley.0: ~CMTargetHandler f5612f34 ep f55669ac
11329789mS Sip: 17.1580.1 77 SIPTrunk Endpoint(f557eec4) received CMFacility
11329790mS Sip: 17.1580.1 77 SIPTrunk Endpoint(f557eec4) received CMFacility
11329790mS Sip: 17.1580.1 77 SIPTrunk Endpoint(f557eec4) received CMFacility
11329792mS CMCallEvt: 0.1583.0 -1 BaseEP: DELETE CMEndpoint f55598e4 TOTAL NOW=3 CALL_LIST=1
11330130mS Sip: Timer 11 callback found dialog f559b1ac 0079f81f1be291d985d35d99d90ac000@192.168.13.10 SIPDialog::FINAL
11330130mS Sip: Completed ... (todelete) removing Dialog f559b1ac of CallId: 0079f81f1be291d985d35d99d90ac000@192.168.13.10 and State: SIPDialog::FINAL(26)
11330130mS CMCallEvt: 0.1587.0 -1 SIPTrunk Endpoint: StateChange: END=X CMCSIdle->CMCSDelete
11330131mS Sip: ~SipTrunkEndpoint 0.1587.0 -1 SIPTrunk Endpoint
11330131mS CMCallEvt: 0.1587.0 -1 BaseEP: DELETE CMEndpoint f559c168 TOTAL NOW=2 CALL_LIST=1
11369114mS Sip: SIP Line (17): Options timer expired
11369114mS CMCallEvt: 0.1590.0 -1 BaseEP: NEW CMEndpoint f559c168 TOTAL NOW=3 CALL_LIST=1
11369115mS Sip: 0.1590.0 -1 SIPTrunk Endpoint(f559b1ac) SendSIPRequest: OPTIONS SENT TO 192.168.13.12 5060

 

[amriddle01]

You don't need the @SIP bit after the N anymore. Also I don't think you have line gp 100 at all, as the system can't find it. SIP can be a black art so it's usually quicker to post your config (with sensitive info changed)