Ok so here is my problem. I have a client that is getting SIP Trunks from their ISP. I have configured multiple SIP Trunks via cloud providers and they have always been very helpful with the set up through having config instructions they have tested on Avaya or just going through the settings to make sure both sides match up. The problem I am having is that the ISP that I am working with is not being helpful at all. They just turned up the SIP trunks and when they don't work they are blaming the phone system. I am trying to have them go through the settings with me to determine that we line up correctly but they don't seem interested in helping.
My question is, am I off base with thinking the ISP should be more help with the settings for the SIP line config or is this how things normally work?
Thanks in advanced!
My question is, am I off base with thinking the ISP should be more help with the settings for the SIP line config or is this how things normally work?
Thanks in advanced!