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The only add-on or major change to this system that has been done recently is adding 19 J169 phones. This issue seems to have started a week after... It might not be related but I have read a lot of issues and reboot issues caused by the J series in the release notes of R11.

We have an IP Office that seems to reboot randomly. At first the client mentioned, it happened two weeks in a row at the same time. We upgraded the IP Office from 11.0.2 to 11.0.4.3. It did not reboot at the usual time but did 4 days later. So the time and day are not constant. We did recreate...

Hi sizbut, The key question is, has the user been configured for those features. Yes, they have. User has Mobile Twinning configured in the Manager, and as mentioned hunt group management (can change membership) has been enabled for the user through Menu programming, Hunt Group. Nothing...

According to the IP Office R11.1 Realesae Notes they've added certain features : With IP Office 11.1 and Avaya IX™ Workplace client (3.8 and later) the user has additional capabilities available via the Incoming Call Features menu on the client. • Ability to toggle status of Call Forward as...

So I checked today. The 11.0.4.4 is available (they dated the release on January 10th which is bull...) The release notes do not mention this issue at all! Thank you Avaya, I'm loving R11 Can someone provide us the patch DaIPOTek mentioned ?

I removed the password from the base extension as janni78 suggested. The phone seems stable after 9 days.

No, there is no user created with the same extension. We do this since they move around on a daily basis and share phones. This works fine on many other systems. The base extension is configured in the IP Office. Normal behaviour is for the phone to register to this base extension and be in a...

thread940-1781577 The thread was closed but we are experiencing the same issue with IP Office Preferred Edition 10.1.0.5. The 9608G phones are at 6.8102. When the IP Office reboots or the IP Phones (9608G) reboots,the phone will lose its base extension. Ex : Extension : 2601 User : 2117 (not...

We have worked on this issue for the past two months. Everything has been changed. The SD card has been formatted and recreated. We monitored the network during a reboot and all we can see we're legitimate gatekeeper requests from the IP Phones. We then turned to Avaya and opened up a service...

We do suspect this is a network-related issue. However this is not our network and we have limited access. The client's IT has done preliminary troubleshooting and says there is nothing out of the ordinary on this network. The phones are all in VLAN'S depending on what location they are at...

We recently upgraded an IP Office from R.9.1.7 to 11.0.4. We passed from 9.1 to 10.0 and finally 11. Following the first upgrade to R10 I noticed the IP Office wasn't responding well. I started a continuous ping on the IP Office. I would get delayed responses of 20 ms to 5000 ms and 1/3 of the...

I get the same reaction with FNE 31

Our client just brought to our attention that when using the FNE 00 he cannot dial *17 to access voicemail. If I use anything starting with *1 the short code does not work, but if i use any other short code, *34 for example and send it to Voicemail Collect it works. Logically I figured there is...

Westi : Yes, i know FNE 00 gives me a dial tone on the system. When I dial out of this system and my call is answered by an auto-attendant... Let's say I call a client using FNE 00....

We have numerous clients using One-X Mobile Lite which has switched to Equinox using the EC 500 features. When using FNE service 00, if your call is answered by an auto-attendant (not important what PBX is at the other end) the DTMF does not work. So you can't dial an extension or dial 0 etc...

What release solved your issue?

I have a few 9608G phones on an IPO500v2. In one case it's 7.0 and it just occurred on a different IPO with 9.1.8. Upon initial boot the phone is fine. As soon as it reboots the buttons are misplaced and in the system status it says it's a 4624. If I reboot the IPO everything comes back to...

I have an ICR pointing to a module in VM Pro with a menu. In this menu a caller can dial an extension directly with 3?? pointing to $KEY. When a caller dials an extension that doesn't exist it falls to the system short code ? with the voicemail node feature. The short code in VM Pro is called...

Thanks! It's actually very simple, just never realized that option was possible.

My client is using Embedded voicemail in Intuity mode on IP Office 500 v2 9.1.6. Locale is set to canadian french. Incoming call route is sent to an Auto Attendant in french with the option to press 9 and be sent to an Auto Attendant in english. In these auto attendants I have set the # key to...