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Good Morning, I had a 120A2 CSU module go bad on a T1. I took down another T1 to test that the CSU was bad and it worked. All I have available to replace the broken 120A2 is a 120A3A but it doesn't seem to be working. Are those CSU's interchangeable? Would a 120A4 work better than the 120A3A...

Thanks very much. Looks like it was a bad media converter.

Quick question (I hope), I am setting up a G350 to work with our main PBX (s8710). It worked fine when the G350 was plugged directly into the switch. I moved it out to the building and nothing. Ran a test on the Med-Gtwy and got a fail error code 1 on test 1527. Do I need to reset anything on...

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Hey all, I'm having what looks like to me a call routing issue on my G350. I have a G350 connected to an S8710. Our prefix is 968, which calling any phones on the internal voice network works fine. When any other combination of digits is dialed, i.e. 99 for an outside line, I get a fast busy...

That sound promising. Unfortunately, the equipment has been shut down and I will not have access to it until Tuesday to test these changes. I will update you then. Thanks every one for your help.

I did a list trace and it rings all the way to the modem.

Yeah, I tried that also. Strangely it rang twice and disconnected the call.

Looking for some help on this one. We have a radio connected to a modem over here. Its used to make quick alert announcements. When I call from a PBX (s8710) number, it connects to the modem no problem. If I dial in from an outside line, i.e. a cell phone, it just rings and rings and the modem...

Thanks Joe, I'll give that a try. I have to go to another building to get to it, but I'll let you know if it worked.

Is this part of a vector? Sounds like some time of day could be off.

I did try to change the Test to N last week and I would have swore that was the issue, but I have received 2 emails saying that the issue still exists. It is a pots line from our s8710. (2500) I checked the error page and the number doesn't show up, which is good I guess. The number is not...

Hey All, We have an elevator phone that keeps ghost ringing our 911 call center. It's a hotline that is wired into an elevator push button emergency line. It will ring once or twice an then drop. The strange thing is that it happens around the same time every morning. The contractor cannot come...

Found the problem! Thank you Mr Carroll! I started putting loopbacks in the path of the T-1 and found what seems to be a loose connection. Thanks for the help!

Port Mtce Name Alt. Name Test No Result Error Code 03C14 UDS1-BD 138 FAIL 03C14 UDS1-BD 139 PASS 03C14 UDS1-BD 140 PASS 03C14 UDS1-BD...

The past few days my T-1 has been flaking out on my s8710. Channels would start going down and I would busy and release the card and everything would come back up for a while. I submitted a ticket with Verizon, who owns the circuit. I came in this morning and status lights 2 and 4 are solid red...

I'm assuming they are not being used as there are no ports being used. Could this be why my system says I'm using 89% of my stations? Is there any benefit to removing all these numbers? Thanks

So I was looking for a new station number in my Avaya s8710 and noticed that most of the numbers were used. I did a "list sta" and noticed that the numbers not being used said "Unassigned" in the name column. Is this normal practice or should I go through and start removing all the numbers that...

We are changing from a T1 trunk to an ISDN trunk. I set up an ISDN trunk for testing on our Avaya s8710. I am trying to push calls from a specific phone number down the new ISDN trunk for testing purposes. I would also like to monitor that trunk while I make calls. Any help? Thanks.