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I believe I answered my own question. I found this in the installation guide of VM pro on page 19: https://downloads.avaya.com/css/P8/documents/100174760 Is this correct?

So I tried installing voicemail Pro by choosing the 'modify' feature. It displays list of items I can install. "Web server voicemail" is not an option. The voicemail Pro is on a Windows 7 machine. The 'Web server voicemail' option is available in Windows Server 2008 as an option. Any ideas...

It seems that when I click the play button, it will play the voicemail on the 'phone' based off the profile chosen for the user. When I edit the profile to choose listen in web browser, I get a message stating 'cannot play back messages as the voicemail web service is not configured. Please...

Each user had this issue before the 9.0.2 version of One X Portal. Is there a configuration I am missing? I checked each user and they do have Vxxxx (xxxx=extension number) listed under the source number. I do not believe the users use this on the phone, they use it at their desk PC. The...

I've had issues with One X Portal but have it finally configured properly where almost everything works. Now, when I login to a user in the Portal, they have voicemail listed in which you can play and listen to. Unfortunately, there is no audio when it is playing. I've researched this problem...

Never mind. I had to be specific with the username, capitalize whatever is capitalized in IP Office config. Thank you guys!

I had the vm server IP address pointed to the wrong address, off by 1. Then it came up as healthy. Now I am trying to login with a user, and I get an error that 'authentication failed, check the user name and password'. The directory is synced because it does populate all the users. I made...

The customer did not tell me, just stated not to worry about it. Sorry.

I log into the One X Portal administrator profile. I was looking at the health for the 6 items listed. The VOICEMAIL Provider has a status of failed. Everything else is in green, available. I see that the failed item has the correct ip address of the vm server. I stopped and restarted the...

Never mind, the customer figured it out. Thanks

What are the suggested solutions if only one or two users try to login to their One X Portal have the message 'phone system is unavailable' displayed? When we try to login other users off the user's computer, it is successful. But, the one or two people who try, cannot. Is there something that...

Thanks! I informed the customer to record a greeting when prompted how to dial by name that they can press # to return to the main menu(thats where i led the falst statement).

We have dial by first name and dial by last name setup for a customer. If the correct name is dialed(true), it transfers to the extension. If the wrong name or nonexistent name is pressed, it keeps prompting the caller to try again. It stays in that 'dial by name' menu. Is there any way to...

tlpeter, You're confirming it will not work on Windows 7, correct? Thanks!

I have read documentation that this application should be installed on a server, though, it was installed on windows 7 for a customer of mine. I installed it and at the end of the install it just lets me choose my port server number. I put in the IP address into IE and get the one x portal...

Now, I saw that the customer can login to the portal from the server for each user, but it still shows 'checking messages'...followed by display box that comes up saying, 'not connected to the server, refresh browser or connection will be lost'. I believe its not connecting to the voicemail pro...

It is up exactly how you showed it.

pkdev: Did you include a picture because I cannot see it? Thanks!

I would have to contact the customer to ask him these questions. Once we login under admin, is it on the main page, the VMPRO Provider? We also login through the Call Assistant. Thanks!

Hi, I have a customer who I am working with on a one x assist issue. The One X works fine on the server...meaning he logs in with a user's credentials, the profile loads up with all the messages. When he logs in on the application from the user's computer, it logs into the portal but none of...