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Hey, I have been through a long ticket with Avaya about SCN issues via WAN. Basically if you have ACCS, IPOCC or some CTI application you are going to have issues with call control from other sites. So as a rule, I would suggest sticking with LAN1 to LAN1. Chassis are not too expensive

Hey Intrigrant, Forget the trunks, I have tested this between 2x IP Phones at site A registered directly to the IPOSE at site B, which match all requirements you have listed. Still no direct media. Interestinly there is another site (site D) we have just setup and their phones are getting...

10.1.1 MPLS with QoS

Hey effort, Yes I thought this was the case based on the descriptions of the formula values. It was suggested to me I could change the formula to the below but this has not worked ((%Calls_Answered-%Calls_Answd_Aft_Threshold(20)) is the calls answer within 20s (Calls_Abandoned- Calls_...

Hey All, All required settings a in place for direct Media to work. IP Handset and line all use same codec (G711) but direct media is not happening. I have a H450 connecting Site A & B together IP Handset is at site A but is registered to site B with a site A IP address. IPO500 is also at...

thread959-1472118 I want to calculate the number of calls Answered < 20 seconds. The service level threshold is applied to both Short Abandoned Calls and the Answer Call Threshold. How can I exclude short abandoned calls ie ignore calls abandoned within 5 seconds (as apposed to 20). The...

no you need to buy call back request off APS. If you get it please let me know https://www.youtube.com/watch?v=4ae_umJU5Ac

In voicemail pro, is there a variable I can use to route by the extension number dialing the shortcode? ie extension 3923 dials *6000 which does Y and extension 3924 dials *6000 which does Y I realize I can achieve this by using user based shorcodes however I want to cut down the ammount of...

tried call routing method = to header ?

Have seen this. Was fixed by patching to 10.1.1. 10.0.5 might also do the trick

thread940-1773357 Continuously getting this come through the alarms on an IPOSE - IVRConfig::GetRecord: Possible Bad PBX Configuration - record len=15775, stream(0xf6e0f520 len=3451), Ignoring 4 bytes - abort loading!| Has anyone seen this one?

I took our in-house one apart and disconnected half the fans. Been 5+ years

great found it! Page 18 of Avaya-IP-Office-Product-Update-Release-9.0.pdf

What is the difference between CPE and hosted?

well actually I have fixed this by formatting and re-creating in the past. But this trick only works some of the time.

Hey Guys, Sizbut is 100% correct and a legend. See below ARS trace, if its called SCN_Fallback it fails. If its called **NET** it works regardless if it is set as the fallback ARS and follows the call initiation timeout. Could not find this anywhere in the documentation, how did you know...

IPOSE 10.1 I was of the understanding that if an SCN line fails due to network issues, the 'call initiation timeout' timer is reached, the IP Office will try the alternative routes configured in the ARS. My plan was to use this in the event of network issues, ie SCN is up 1000 dials extension...

Hi, I have followed this guide and managed to create a phone call using TAPI within Excel http://www.ozgrid.com/forum/showthread.php?t=16781 Can someone help take it further, I would like to add a button which would perform a blind transfer to a shortcode when presssed.

I believe Microsoft have already written an ODBC driver for linux for free that Avaya can use. Having said this however the IP office SE uses unixODBC as the driver manager but for some reason they are using version unixODBC-2.2.14-14. The Microsoft SQL ODBC driver requires unixODBC-2.3.0...

Hi, I have followed this guide and managed to create a phone call using TAPI within Excel http://www.ozgrid.com/forum/showthread.php?t=16781 Can someone help take it further, I would like to add a button which would perform a blind transfer when presssed.