Avaya IPO SE Voicemail Pro goes offline 1-2 time per month.

[effectivecommunicat]

Hi All,

We have a customer with (1) R620 OEM IP Office Server Edition at 10.0.0.2.0 build 10 and have (1) 500v2 expansion for PRIs and analogs at a single site. Their voicemail pro continues to go offline and they manually need to start it with the web portal once or more per month. Our initial plan is to upgrade them to the latest patch release, but wanted to see if anyone has had similar issues or has ideas of a culprit, etc. Here is the errors they are getting:


02/02/2018 15:17 - <===============================================>
Voicemail 02/02/2018 15:17 - <=========== UNEXPECTED PROGRAM ERROR ==========>
Voicemail 02/02/2018 15:17 - Sleep: Calling thread owns OS_CRITICAL_SECTION.
Voicemail /opt/vmpro//vmpro : UnexpectedProgramError(char const*, bool)+0x66
Voicemail /opt/vmpro//vmpro : os_sleep(unsigned long)+0x6a
Voicemail /opt/vmpro//vmpro : EMailerThrd::EventThreadRoutine(void*)+0x2e2
Voicemail /opt/vmpro//vmpro : VMProThrdHelper::EventThreadRoutine(void*)+0x9f
Voicemail /opt/vmpro//vmpro : VMProThrd::EventThreadRoutine(void*)+0x103
Voicemail /opt/vmpro//vmpro : VMProWorkerThread::Execute()+0x2f
Voicemail /opt/vmpro//vmpro : VMProWorkerThread::EventThreadRoutine(void*)+0xdb
Voicemail /lib/libpthread.so.0() [0x998bc9]
Voicemail /lib/libc.so.6 : clone+0x5e
Voicemail 02/02/2018 15:17 - <===============================================>
Voicemail 02/02/2018 15:17 -
Voicemail 02/02/2018 15:17 - <===============================================>
Voicemail 02/02/2018 15:17 - <=========== UNEXPECTED PROGRAM ERROR ==========>
Voicemail 02/02/2018 15:17 - LockEmailCriticalSection - Calling thread owns OS_CRITICAL_SECTION.
Voicemail /opt/vmpro//vmpro : UnexpectedProgramError(char const*, bool)+0x66
Voicemail /opt/vmpro//vmpro : LockEmailCriticalSection::LockEmailCriticalSection(CriticalSection*, char const*, int)+0xe1
Voicemail /opt/vmpro//vmpro : EMailerRequest::front()+0x42
Voicemail /opt/vmpro//vmpro : EMailerThrd::EventThreadRoutine(void*)+0x9a
Voicemail /opt/vmpro//vmpro : VMProThrdHelper::EventThreadRoutine(void*)+0x9f
Voicemail /opt/vmpro//vmpro : VMProThrd::EventThreadRoutine(void*)+0x103
Voicemail /opt/vmpro//vmpro : VMProWorkerThread::Execute()+0x2f
Voicemail /opt/vmpro//vmpro : VMProWorkerThread::EventThreadRoutine(void*)+0xdb
Voicemail /lib/libpthread.so.0() [0x998bc9]
Voicemail /lib/libc.so.6 : clone+0x5e
Voicemail 02/02/2018 15:17 - <===============================================>
Voicemail 02/02/2018 15:17 -
Voicemail 02/02/2018 15:17 - <===============================================>
Voicemail 02/02/2018 15:17 - <=========== UNEXPECTED PROGRAM ERROR ==========>
Voicemail 02/02/2018 15:17 - Sleep: Calling thread owns OS_CRITICAL_SECTION.
Voicemail /opt/vmpro//vmpro : UnexpectedProgramError(char const*, bool)+0x66
Voicemail /opt/vmpro//vmpro : os_sleep(unsigned long)+0x6a
Voicemail /opt/vmpro//vmpro : EMailerThrd::EventThreadRoutine(void*)+0x2e2
Voicemail /opt/vmpro//vmpro : VMProThrdHelper::EventThreadRoutine(void*)+0x9f
Voicemail /opt/vmpro//vmpro : VMProThrd::EventThreadRoutine(void*)+0x103
Voicemail /opt/vmpro//vmpro : VMProWorkerThread::Execute()+0x2f
Voicemail /opt/vmpro//vmpro : VMProWorkerThread::EventThreadRoutine(void*)+0xdb
Voicemail /lib/libpthread.so.0() [0x998bc9]
Voicemail /lib/libc.so.6 : clone+0x5e



effectivecommunicat
ACIS, ACSS Certified

 

[dbuxton101]

Have seen this. Was fixed by patching to 10.1.1. 10.0.5 might also do the trick

 

[biv343]

Had the same issue a while back on 10.0 SP4 with a 500V2 and Linux application server and Avaya provided a patch that fixed the issue.

 

[effectivecommunicat]

Thanks! That will be our plan. Avaya recommended going to the latest R10.0 maintenance patch.

effectivecommunicat
ACIS, ACSS Certified