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  1. Demce0501

    New Softphone Options?

    Did Avaya just rename Equinox to IX Workplace? It looks exactly the same as the current Equinox client we use. Hmmm.
  2. Demce0501

    New Softphone Options?

    Hi, we currently utilize Avaya IPO, and the Equinox client for our remote users, to take calls for our call center. It is ok at best, but does act up at times. Are there any other options other than Equinox, something reliable? Just curious to know what's out there, as far as client to use...
  3. Demce0501

    Equinox Softphone Not Releasing Calls During Transfer

    no comments for this?
  4. Demce0501

    Equinox Softphone Not Releasing Calls During Transfer

    As the title says. We have remote users that VPN in, and use the Equinox client for taking/making calls. Most of the time, things are fine, take calls, make calls, hold, transfer, no issues. At times, when someone goes to transfer a call, the call is transferred, but the line is not release...
  5. Demce0501

    Hunt Group Overflow

    Using VMPro. I can't be sure if a system reboot fixed it, or changing to 15 seconds did, but it seems to be working.
  6. Demce0501

    Hunt Group Overflow

    Joe - I'll give this a shot. Was noticing some odd behavior on it, so I rebooted. Solved some problems. I've tried every different ring mode to see if it made a difference.
  7. Demce0501

    Hunt Group Overflow

    Yes, group B is our inbound call center fielding 1k calls per day. That group has queuing turned on. I'm wondering if I need to turn on group A queueing in order for the call to wait for a member of group B to answer?? I'll try monitor as well.
  8. Demce0501

    Hunt Group Overflow

    IPO V11 Having an issue with a hunt group A with one member Group A Queuing off No Answer Time 20 Overflow Time 20 Overflow Mode Group Immediate Overflow: no active agents Over flow to Group B with numerous members. When the member from group A is on the phone, the call immediately goes to...
  9. Demce0501

    Contact SWEET

    Has anyone had a look at Contact SWEET for IP Office? I've been using Xima Chronicall for a while now and wondering if Contact SWEET is any better?
  10. Demce0501

    Is Skype For Business 2015 on premise integration with IP Office possible?

    I "can" use the native Skype for biz client to make and receive calls, but its through and on prem SFB server. I do have a hybrid deployment for SFB, but I haven't figured out how to connect my IPO to the cloud SFB yet. Not sure if I'll even explore that route. Also - MS is moving towards...
  11. Demce0501

    SCN Trunk line error

    Pepp, you were right. If the codecs are in the wrong order, you will get that error. You do have to choose custom, and put the same codecs in, with the same order. Thanks for the help.
  12. Demce0501

    SCN Trunk line error

    I'll give that a shot - thanks.
  13. Demce0501

    SCN Trunk line error

    Just upgraded 5 IPO's from 8.1 to 11. Everything works great, but on two of 4 IP Office SCN lines - I'm getting "Incompatible codec settings detected. Media path may not be operational" The lines do work though. The settings are the same as two other lines that don't have this error. The...
  14. Demce0501

    Phantom IP Office Lines

    IPO v9.1.10.0 I have a 5 site SCN, with one IPO acting as the central, with 4 IP Office Proprietary SCN lines to each branch. At some of the branches, additional IPO SCN lines have appeared with 0.0.0.0 IP addresses. I didn't create these lines. Is this normal?
  15. Demce0501

    Is Skype For Business 2015 on premise integration with IP Office possible?

    The answer is yes. I'm running IPO 8.1 and fully integrated via SIP trucks to SFB 2015. Wasn't easy - here is a great article. http://www.networknet.nl/apps/wp/archives/2614
  16. Demce0501

    Distributed Voicemail

    OK I think I get it. sizbut, with your last answer, if I understand correctly, I have an interesting licensing question: If IPO A is the central, and IPO B is distributed: Call comes into IPO B, which point it to a VM module. Since no modules exist on a distributed VM system, which voicemail...
  17. Demce0501

    Distributed Voicemail

    Good answers, Does each distributed VM server maintain it's own set of modules, or are they replicated from central?
  18. Demce0501

    Distributed Voicemail

    I have a 5-IPO SCN Mixed versions 9.1 - 8.1 and one centralized VM Pro. I'm trying to take some of the load of the VM Pro server. I've done lots of reading about how to setup a distributed VM Pro server, but I can't get a good explanation of what it's real purpose is. Can someone give a real...
  19. Demce0501

    UMS Web Services for Hunt Group Not Working

    I have gone through the basics, which you mentioned and thank you for that. Can you confirm a couple of things for me please. We are currently running Avaya IP office Manager 9.1 and Voicemail Pro 9.1. Doesn't Office Manager come with a certain amount of licenses that allows for use of UMS...
  20. Demce0501

    UMS Web Services for Hunt Group Not Working

    Any ideas?

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