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the status on nice monitor shows the channels are recording..is there any service i need to restart from services.msc on the loggers?

I require an assistance in resolving an issues that just came up. the NICE CLS server is connected . and updating calls from the server. but i cannot view calls through nice query, an assistance will be appreciated

I will appreciate an assistance with resolving the issue below Taskpad view mode in sql server 2000 Hi, I am getting the error "An error has occurred in the script of this page" when I view the databases in Taskpad view in Enterprise Manager. Details of the error are as below: Dialog Box...

i have checked the website. will be required to make some payment before they would listen to my issue. it will be appreciated if you can assist me with the archive class 7. Thank You

ATIO..please assist with the website address or contact details..the archive class is 7 when i run a query to view old calls.

Lagos , Nigeria

The contract with NICE ended 3months ago. will appreciate if you can put me through on how to resolve the issue

yes there is

I appreciate your response and assistance so far. Yes i can see the call on the Sc Server. Please how do i update the archive calls in sql.?

The calls are archived to the Storage server..with the storage path visible from NICE query. but i still cannot play the calls

Please how do i resolve this?

The archive class is 7, please what does it mean?

Thank You for your response. I have checked the sc loader the calls are archived. but i still cannot play old calls.

Hello, I am having issues playing old or achieved calls on NICE CLS. error message is the requested call is not available for playback. the Storage server is achieving the old calls.

unfortunately, i am working remotely from home and the connection is not as stable/strong. can i send the details on Monday the 25th of March? please give me a time so i can send the remote connection details .thank You for your help

i have TeamViewerQS installed on my system. will appreciate your help

i will check the logs and revert. the error started 3days ago.. after an unexpected server shutdown. no updates were applied. it is integrating with the Huawei ACD. that runs on Voip

thank You for your response. the information on nice supervision shows the screen logger status as ok, the loggers status as ok and cls status as okay..but no calls when i query via nice query

Thank You for your response, The CTI integration is working . and the CLS is up and running too. i have rebooted the loggers..and the only calls i can find on NICE query is when i run the build inserter query. i will appreciate your assistance

thread911-1641794 Please i need help urgently..i can view calls via NICE Inserter Query . but i cant view the calls when queried...