I am having issues playing old or achieved calls on NICE CLS. error message is the requested call is not available for playback.
the Storage server is achieving the old calls.
make sure you can resolve storage center name by host name if not add it to local pc host file. also in nice query under view menu go to edit coilumns and add in archiveclass column, check to see what value this is. also run sc investigator on sc server and ensure all calls archived
good luck with it. email nice support if you still have issues. ping the storage center name from pc you are trying to play calls from, if it resolves then it aint that. make sure the archive path is populated and that archive class is not 7 or 5. thanks
can you go to that path on sc server and see that call? if so you will need to update the archiveclass in sql.if the call you are trying to play has a archive class of 7 then it wont play. normally if call is archived it has class 1 or 2. good luck with it
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