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Kyle, firstly thank you for your reply to mine and all the other threads throughout the community! As to answer your question of what we are trying to solve, we are trying to ensure that DTMF is heard on both parties, near and far, when buttons are pressed on our Avaya phones. We are using...

Hey all, hope everyone is doing well this holiday season! We are on an R8 environment with Session Manager and SIP trunks across the enterprise. Has anyone experienced an issue where instead of an actual DTMF tone, you hear a key press instead, similar to the sound like that of pressing a key...

Thanks for the quick replies! The set is a 9608G The TraceSM i set up shows the BYE being sent to the originating phone once the new call comes in. Jimbo, I just checked and NONE of our endpoints are registered as AST. I think that might be it, but I gotta verify why they're not registering...

Hi all and firstly Happy New Year! I am struggling with something I'm hoping someone can help with. We are on a CM6 system with SM version 6.3.18.0.631804 with an Avaya SBC that we connect our remote users to, then to our SM. Connectivity is fine and the phone works as it should with one...

Thanks for your reply! Sorry, it was a long day yesterday... You are correct, Network Region 1 is what I meant to say, NOT Port Network 1 I knew it was silly of me to ask, but I did need confirmation. So we are using Hairpinning and direct-media. All of our IP phones are registered via PROC...

Hey all quick question, we had an issue here today where an exorbitant amount of calls came in today and tied up all of our MEDPRO DSPs, however there were quite the number available in the G450's when "show voip-dsp" command was executed. Majority of the calls came in on a G860 with CLANs...

Can't remember this for the life of me! We had a power outage just earlier and the phones went into Discover mode after the power came back on, however it was having DHCP troubles and not connecting to the call server configured in the 242 DHCP option. It then cycled through some VERY old CLAN...

Thank you for your suggestions We are utilizing TCP for signaling. Also, I failed to mention in the original post that we are NOT using Session Manager. CM 5.2.1 is capable of handling SIP natively. I've tried disabling the Direct IP to IP and unfortunately still is not working.... Thanks

Thanks for your reply! Those calls that do disconnect after 30 seconds are calls that are ONLY made to conference bridges hosted on Avaya. The calls that stay tacked up and do not get disconnected until we hang up are Lync to internal Avaya extension and Lync to PSTN via Avaya trunks. For...

Hey all, we have an issue at our company that I'm hoping the Tek-Tips community can help with Avaya 5.2.1 connected to an AudioCodes SBC via SIP trunk which ultimately connects to MS Lync Problem: Call initiated via Lync client to a number that resides on the Avaya switch (a Meet-Me...

Sorry for the delay. Thanks for the reply! Turns out it was already on. I'm sure you'll believe that the agents simply were not paying attention.....

For the life of me I can't find the setting that makes a beep on the agent's telephone indicating them of a new call. All of our agents are in a manual-in (AVAIL) state with auto-answer set to ALL. Agents are stating they receive no call indication (the beep) however I remember other agents...

WinSCP is awesome, but never used it to connect to the G450 until now. Can use it to connect to other G450s via FTP, but with SCP, doesn't work. With the G450 in question, I am using the user/pass combo that works flawlessly for SSH with Putty, but with SCP, it's a no-go with SCP or SFTP. In...

Thanks Tolson for that answer. I would love to have a more RECENT backup of the announcements first too. Is there one command to transfer ALL files from the G450 to a FTP or SCP server? Avaya documentation only exemplifies each file individually. Thanks.

Wow Avaya.... Funny thing is I'm not even on 6.x, still 5.2.1 It's also only ONE of the G450s we are utilizing...

I apologize for not clarifying in the initial post. I only come across this issue with ONE G450. The other three work with no issues and the one in question works with SCP flawlessly. I just want to see if there is a way to dump ALL the announcement files at once rather than typing each name...

Love the G450, too bad my company doesn't I'm trying to backup the announcement files on one of our collocated G450s at a site that is roughly 4 hours away with VAM however I am FAILING on EVERY attempt - both ftp download or upload. Can SCP fine. However have over 200 files on the VAL and...

Wasn't aware of that. Thank you much for the information

Definitely not used to the G450's so here is a situation we've run into. While using VAM (Voice Announcement Manager) I am unable to load MOH onto the G450 anymore. Error: **Task: Copy Announcement Files,Task ID: 10** 1xx.xxx.xxx.xxx: ValFtpClient constructor: Unknown error on ftp attempt to...

Anyone using a Mediant 3000 SBC from AC along with an Avaya S8800 on 5.2.1? I know pretty specific but ya never know. Anyway, we are having an issue where some of our agents are putting customers on hold from the SIP trunk and when they retrieve the call, there is no more voice path. Combing...