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Check to see If the license code for the PRI card is present. I don't remember exact how to. If not see if you can find it and re enter it.

I am not particularly familiar with these but I would say. Get your self grounded out with a wrist strap. Spray air onto the board to make sure no debris. Next reseat different sockets and see if you have luck that way. Hope this helps.

Given you did not say that the unit has lost memory, I would say, ACCESS Codes - Show External change to none. You need to refer to the Norstar manual.

For some reason I could not change the mode. It just showed it to be in ip office mode. Grayed out letters. But saved config files were opening in basic. After a reset I am back to square one. I programmed the PRI line. Programmed call routes. Tested on the circuit and calls are working...

Same result on a different PC and different manager. A factory reset is done by the button on the back of the control unit? I am assuming this would wipe all programming. Back to square one. Add licencing, Can I send my saved config back to it? WWW.MC-COMMUNICATIONS.NET

Setting up a ip office for PRI and a mode problem. IP office essential edition. 11.1.2.3.0 First problem, When you open up a saved config file manager opens up to basic edition partner. If you connect to the system directly it is IP office mode. I tried to do the change mode but manager...

Thanks to all that helped on this. The solution that worked for us was: Code: 9N; Feature: Dial Telephone Number: Nsixxxxxxxxxx (10 digit number to send) Line Group Id: 0 (line group of PRI) WWW.MC-COMMUNICATIONS.NET

I got your edit Thanks, I will try it as soon as I get back on site. Thanks very much. WWW.MC-COMMUNICATIONS.NET

IPOTS Code: xxxxxxxxxx (10 or 11 s's depending on your dialing pattern) We use ten digit dialing so the code is xxxxxxxxxx literally ten x? Feature: Dial Telephone Number: Nsixxxxxxxxxx (10 digit number to send) Line Group Id: 0 (line group of PRI) WWW.MC-COMMUNICATIONS.NET

Thanks Touch Tone Tommy. That is a lot of good information. Am I correct to say that you are showing me a setup where all phone calls would send the same caller id? We are looking to have individual users send out their own did number. If no number is sent from ip office then the carrier...

I tried it but I could not dial out using it. Cable co. opened a new ticket. I used monitor but do not see my phone line number being sent out. WWW.MC-COMMUNICATIONS.NET

Thank you IPOTS I will report back after I try it! WWW.MC-COMMUNICATIONS.NET

IPOTS that goes in the users short codes correct? WWW.MC-COMMUNICATIONS.NET

I tried Monitor to see if it showed that IP Office was sending out caller id. It did not. WWW.MC-COMMUNICATIONS.NET

Cable company has updated the caller id on their side. It took a few days to complete. I have been testing with one extension. I set in the users short code. Code: ? Feature: Dial Telephone Number: .sxxxxxxxxxx (10 digit number to send) Line Group Id: 0 I also tried it with .sixxxxxxxxxx I...

Thank you Westi I will report back after I try it! WWW.MC-COMMUNICATIONS.NET

Do you mean you've asked them to allow this and agreed what numbers you can send? Yes, we tried one phone number that is in the DID group with no luck. The main number is displayed instead of the one entered in the short code. WWW.MC-COMMUNICATIONS.NET

I am working with my local cable company who is the provider for our PRI on the ip office 500v2 9.1. After researching in this forum I determined that using the following short code in user settings would be what was needed to get this working. Code: ? Feature: Dial Telephone Number...

IF this was an Essential I would advise turning on call waiting for the user. Perhaps there is a setting in basic. Otherwise upgrade to Essential. Alternative would be to see if the set can use a pickup key to grab the call. WWW.MC-COMMUNICATIONS.NET

I cant disagree with you. There are some concerns about changing it. I would want to test it before any big move is made. I believe that the dial out id is for their main number for all sets. Dial 9 for PRI Maybe if it works out I can use the ARS table to get calls to sip if pri is full...