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I do know that some of the old Verizon Nortel techs have gone to Frontier in the Seattle area. I do agree with the other posts that it will be long road if you do not know OTM installation. I do not know any company that will do the work for free what ever you decide it is most likely going to...

This is not an upgrade you are doing a platform migration. You will need to load the upgrade wizard (which you can download from the patch library) on both Callpilot servers. Run the upgrade utility on the 201i and it will walk you trhough the process. The upgrade utility will do the back up for...

You can set up in manager File, preferences, discovery you can add the ip addresses of the other IPO's in the ip search criteria. I have found found that I neede to add a semi colon at the end of each ip address. give that a try.

You can do a back up to a USB which will back up the VM call flows and the custom .wav files. Do the re image from USB that you have set up with the new .iso file. Once the re image is completed and you initialize it you will be able to restore your backup.

You can check to see if you have set up Remote Access Package on the BCM50 Go to the Call Security/Remote Access Package add a new package then add the Line pool you such as your PRI line pool. Then you need to go to Line Restrictions and make sure the package just built is on those lines as well.

I have had this same problem at 2 differant locations. If your not at the current service pack you might want to update. The final fix for me was to update to the latest service pack as well as update the patches in the system. I have not had the issue since at either location.

You might want to check to see that your voice is a higher priority than the data on that MPLS. If not the data could be intruding on your voice packets which could cause this.

looking at your printout 234 is unused which means that any number (2340-2349) would be available for use.

One thing that I have found if your PRI is NI2 you will need to go to the the User and select the NoUser select the source numbers tab and add the following string NI2_CALLED_PARTY_TYPE=UNKNOWN try this and see where it gets you

To my knowledge you can't download the AACC software from the website. I have had Avaya transmit the ISO file to me through a seesion, the file is 6.3gig which took about 6.5 hours to transmit. Your best bet would be to find another customer with AACC 6.2 and use that DVD if you cannot locate yours.