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Hi All, How do I go about enabling MiTAI on MCD 5.0? What am I missing? Txs

Found the issue, the phone was not set to SIP device in the user & device config page on the 3300.

Hi, This issues was completely related to our SIP trunking provider. We changed to bandwidth.com and all of the issues disappeared. The problem is that the majority of SIP providers do not respond correctly to the invites that the 3300 sends out when a call is placed on hold. I would STRONGLY...

Thanks, we went through the settings in the Mitel - Bandwidth.com config guide and we are all up and running!

Hi, We have just received new SIP trunks from Bandwidth.com and are having trouble configuring the trunks. When an incoming call is presented to the 3300 it responds with a 404 not found". The trunks seem to be set up correctly on the 3300, the only difference I see in the initial invite is...

Solved: it was not the timer but the COS restriction for pbublic trunk to public trunk. Thanks

I have the recall timer set correctly on all COS's, the system sems to pull the call back after only about 5 seconds. Any ideas what else could be going wrong? Thanks

Hi, Does anyone know where I can set the timeout on the VM transfer to a cell phone. Basically we are having an issue where when entering a VM box we can select 2 to transfer the call, however the timeout for this setting is to short and the cell either does not ring or rings once and...

I have also enabled the MBG in "SIP Device Capabilities" and made sure that the user is using the correct "SIP device capabilities number".

Hi, it turned out to be something really stupid, the First alternatives options needed to be set to "This" to accept a DN without giving the error. Now transfers to VM are happening 100%. Thanks for all your help.

Hi, I confirmed this issue as being related to the way that our SIP trunking provider is handling the hold requests from the 3300. It seems that only certain trunk providers are able to deal with the Mitel requests successfully. Thanks

Hi All, I am struggling to register a remote user via the MBG. I have created a user on the 3300 (an can connect to it using a VoIP client on the LAN), the issue is I am unable to connect from a remote location via MBG. I have enabled SIP on the MBG and added the user in SIP Devices. Any idea...

That solves some of the mystery... The ext has 2 entries, 1 for no answer internal and 1 for no answer external, both pointing to the VM Hunt group and both enabled. Explains why internal calls are going to VM, but External calls still do not get forwarded.

Thanks, Will give it a try, yes the VM is on the same system. I was just thinking it may have something to do with the incoming trunks and signalling not being 100%, but I doubt it. I'm going to test anyway.

1. Nope I have checked and double checked, no forwarding and Rerouting. 2. It seems that I cannot add any DN to the rerouting form??? Each time I get "The directory number is not allowed”. Locate Number 8200 shows it as a Hunt Group. What device is doing the transfer??? - Call from Ext SIP...

Internal transfers to the ring group play music. The VM option to "Enable Supervised Transfer" was set to True but changing it to False had no impact.

OK, think I have it. The first alternative is set to 2. 2 does not have a DN set in the First Alternatives Forms. When I try set the DN to 8200 (The VM hunt group) I get the error: "The Directory Number is not allowed" What am I missing? PS @kwbMitel THANKS AGAIN for all your help.

I have checked the COS for the trunks, phones and VM, all are set to Music on Hold Transfer = No. Still no ringing :-( Any other ideas?

IP Device ID: 1 Circuit Location : 1 3 1 1 1 Extension : 5001 Active Features ...

You are missing the point. All traffic between the Mitel network is encrypted so you have 1 of 2 options: 1. Disable encryption and try to record the rtp packets directly off the network. 2. Contact a Mitel approved call recording vendor who will sell you a recorder which interfaces to the...