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Mitel 3300 Music on hold - External Calls
- Thread starter usaguy
- Start date
More information required.
Voicemail is not typically used to put people on hold. It wither takes messages or transfers.
This sounds like another coat hanger question:
Husband ask wife for coathanger
Wife says, why do you need a coat hanger?
Husband replies, because I locked the keys in the car
Wife says, wouldn't you prefer if I gave you the spare set of keys?
Moral: Tell us what problem you are having. Do not tell us the problem you are having with the solution you have chosen for your problem.
**********************************************
What's most important is that you realise ... There is no spoon.
Voicemail is not typically used to put people on hold. It wither takes messages or transfers.
This sounds like another coat hanger question:
Husband ask wife for coathanger
Wife says, why do you need a coat hanger?
Husband replies, because I locked the keys in the car
Wife says, wouldn't you prefer if I gave you the spare set of keys?
Moral: Tell us what problem you are having. Do not tell us the problem you are having with the solution you have chosen for your problem.
**********************************************
What's most important is that you realise ... There is no spoon.
- Thread starter
- #4
The issue we are having is the following:
External calls are routed to a VM Hunt group, our IVR message then answers "Press 1" etc.
This then routs to a ring group.
The issue is when the ring group is ringing the external party hears silence.
So we are either trying to get some type of ringing or to play MOH at this time.
External calls are routed to a VM Hunt group, our IVR message then answers "Press 1" etc.
This then routs to a ring group.
The issue is when the ring group is ringing the external party hears silence.
So we are either trying to get some type of ringing or to play MOH at this time.
There ya go.
The issue is with MOH during transfer. Nothing to do with voicemail really.
Check to see if you have the COS option enabled for MOH during transfer. With this option enabled, the system will not present ringback. If you want the system to play Music in this instance then you must provide a music source.
Or
Turn off the COS option and the system should present ringback.
**********************************************
What's most important is that you realise ... There is no spoon.
The issue is with MOH during transfer. Nothing to do with voicemail really.
Check to see if you have the COS option enabled for MOH during transfer. With this option enabled, the system will not present ringback. If you want the system to play Music in this instance then you must provide a music source.
Or
Turn off the COS option and the system should present ringback.
**********************************************
What's most important is that you realise ... There is no spoon.
- Thread starter
- #6
What happens if a regular phone transfers a call to the ring group. Ringback or Music?
If ringback, are you doing supervised transfers in the voicemail? (VM Options)
**********************************************
What's most important is that you realise ... There is no spoon.
If ringback, are you doing supervised transfers in the voicemail? (VM Options)
**********************************************
What's most important is that you realise ... There is no spoon.
- Thread starter
- #8
running out of ideas
Configure a phone for the same COS and COR as a voicemail port
Add Phone to voicemail group (at a time when you really don't expect any calls)
Test a call answered at the phone and transfered to the ring group.
One other question - Is the voicemail on the same system?
**********************************************
What's most important is that you realise ... There is no spoon.
Configure a phone for the same COS and COR as a voicemail port
Add Phone to voicemail group (at a time when you really don't expect any calls)
Test a call answered at the phone and transfered to the ring group.
One other question - Is the voicemail on the same system?
**********************************************
What's most important is that you realise ... There is no spoon.
- Thread starter
- #10
- Thread starter
- #11
Mitelpassion
IS-IT--Management
I was going to ask if you're trunks are SIP. depending on your version of MCD there should be an option in the SIP Peer SDP options name "Avoid Signalling/Sendinging Hold to Peer".
Turn this on if it's off. This will not inform the provider of the hold, so they never kick into MOH mode - btw if they are doing hold like this they should have at least have some sort of MOH
Turn this on if it's off. This will not inform the provider of the hold, so they never kick into MOH mode - btw if they are doing hold like this they should have at least have some sort of MOH
- Thread starter
- #13
Hi,
This issues was completely related to our SIP trunking provider. We changed to bandwidth.com and all of the issues disappeared.
The problem is that the majority of SIP providers do not respond correctly to the invites that the 3300 sends out when a call is placed on hold.
I would STRONGLY suggest making sure that you select a provider on Mitel's list of approved and tested providers.
Search for document number “08-5159-00014” in the MOL knowledge base.
Txs
Ryan
This issues was completely related to our SIP trunking provider. We changed to bandwidth.com and all of the issues disappeared.
The problem is that the majority of SIP providers do not respond correctly to the invites that the 3300 sends out when a call is placed on hold.
I would STRONGLY suggest making sure that you select a provider on Mitel's list of approved and tested providers.
Search for document number “08-5159-00014” in the MOL knowledge base.
Txs
Ryan
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