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I've got an AACC 6.2 system and over the past few days some of our supervisors have observed agents in an Idle status even when the skill set clearly has a call waiting. Any help with this would be greatly appreciated.

I have a BCM 400 at a remote site that is able to receive calls perfectly fine but when they try to make calls out, they get a busy signal with the exception of three other sites that are considered remote like themselves. So basically calls going to headquarters are the ones failing. Some...

I've got an AACC 6.2 system that was recently installed. The IVR greetings, hold messages, etc. were working fine but just died out of the blue today. Is there a service or something I can easily / quickly restart to get them back online or will I need to do the usual "Step 1.) Reboot AACC...

@curlycord: Thanks. I removed the extra extension from the employee's voicemail profile in Call Pilot so that it wouldn't be tied to his voicemail any longer. I checked the BCM's local Call Pilot configuration and the Auto Attendant section shows a listing for each of the active physical...

I'm trying to track down how unanswered calls are going to the voicemail of someone instead of a general mailbox that everyone has access to. Basically, the issue is that someone's calling a location, hitting the BCM, and pressing 0 at which point it's going to an extension (I assume defined in...

@firebirdscrambler: The "12" was just an replacement example for what we're actually using at my company. It may not be necessary but I just prefer to keep actual company extensions / numbers private. Thanks for the info, though. I'll keep it in mind for any future instances where that comes up.

@KCFLHRC: Got it. So basically the "12" CDP entry at the Option 11C location would prevent 1234 from being used as an extension since the Option 11C considers anything beginning with "12" to exist at the main site, right?

@KCFLHRC: And I kind of assume that might be the case, but when I try to set a phone to use the extension it gives the error sch0371.

While mildly experiencing with the CS1000 that my company has there are some areas in which I need a little more information that I haven't been able to find. One of those areas is CDP. I'm currently trying to send an extension on the CS1000 to an Option 11C site my company has. I...

I've got a BCM50 (version 2.0.2.05e) that has an "all call" line that rings all extensions (generally due to the key code box at the gate forwarding to the all call extension). One of the users is getting voicemails in his mailbox when the call goes unanswered. I've looked at the profiles for...

@KCFLHRC: So the name assigned to each extension, are the visible to the outside world or are those only seen on internal caller ID displays?

Here's my LD 21 printout of table 0. NOTE: For the sake of keeping the actual numbers and such private, I have changed the HNTN, ESA_HLCL, and HLCL values to "fake" values to represent the data that's actually in our system. ENTRY 0 HNTN 212 ESA_HLCL 313 ESA_INHN NO ESA_APDN YES...

@KCFLHRC: Thanks for helping a newcomer out. The "0" table is what all (or most at least from what I'm seeing) appear to be assigned to. Back to the carrier I go!

I checked with the carrier and they seem to think that it's out PBX that is sending the caller ID programming as opposed to them being the ones that program it. Is there a way I can check to see if out system is sending out the caller ID information and if so, what it's sending out? I've never...

Thanks for the help everyone! I went with the option allenmac and stanley suggested and it seems to be working very well!

@tgoldsmith: Yes, the other three people that will have these extensions on their phone do have personal extension with voicemail. Do you mean just setting up a physical phone with just these three extensions on it that will roll calls only to these three (8080, 7080, 6080) extensions so that...

Okay, so in theory I could use the following layout instead and set the LHK to 2 so that 8554 doesn't roll over to the other lines on the phone, right? 00 SCR 8080 0 01 SCR 7080 D 02 SCR 6080 D 03 SCR 8554 0 MARP 04 MWK 8777 05 AO6 06 CFW 4 8777 07 TRN

I have four people that will need to have three of the same extensions on their phones to share for receiving calls for a support line. If I use the layout below, will my setup work so that if someone calls the 8080 (key 1) line it will roll over to 7080 if 8080 is busy and if 7080 is busy it...

@telebub: I believe we do. I don't know if MCDN is set up on the BCM. Where can I find that? Sorry for the lack of knowing definite answers. I'm taking over this system and still learning some of the finer details.

With that in mind, how can I go about putting an 8xxx extension (that resides on our main system) on a BCM that we currently have set up?