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I had this issue in a Critical Care Unit. The key 0 would come on, sometimes flash and none of the phones could be reached. THe problem I found after about an hour was one of the unit phones was actually bad causing the circuit board of the phone to act like it was pressing the key. I found the...

Firebird is correct, just swap out the hard drive and insure the same amount of memory and be patient while it boots up.

In LD 45 run TEST twice and see if it goes away. Also LD 30 CMAJ command.

Then build as many ACD queues as DID's are needed and then add those Keys's to each phone specificly. You dont have to have multiple agents you just need one logged in per that DID/SCD/key 0.

There is no way, you can set up 2050's and 1140's as ACD phones though. Build a test Queue in LD 23 with a test number. Make sure you set FORC to yes and it will have 3 Timer prompts to set accordingly. Then program your key 0 ACD. Then NRD and a MSB key

Only using an Intercom not incoming calls unless you set it up as an ACD phone and Queue. ACD allows the option for the agent to have auto answer if they are logged in and available.

I would 1st try and update the firmware on the phone. Then I would replace the phone. If it still goes in MBSY state you may have a bad port on the Digital Line Card.

Why don't you install Agnet Desktop Display on the PC. This is accurate and like Stanley said you can use DWC key but it does not account for the Contact Center CDN's it only accounts for the ACD.

Could it mean Farend Busy?

30n30w is correct. If a 500 set is programmed with the same number as a digital appearance then it makes the line a party line. Just out the 500 line and it should resolve your issue.

Yeah you will need a usb cradle also you will need the Handset Admin program. Then you will need to download the latest Unistim Release 115_??? There will be 5 dot bin files. pd14cus.bin pd14odus.bin pd14shim.bin pd14udus.bin and pi1400us.bin that will need to replace their respected files in...

In LD 22 PRT CEQU. Find your XCT and CONF loops. For Example XCT Loop o and CONF loop 1 would be the same card. This is your Conference TDS pack. TDS provides your DTMF for TDM phones. You may have a bad 1. LD 33 and LD 34 are used for testing and maintenance for these loops.

To print all phones with flxa go into LD81 and typ LST at REQ. CUST 0 Then return til you get to FEAT typ flxa and then return return. It will prin all of them.

Managing 2050 IP Softphone calls -------------------------------------------------------------------------------- Managing 2050 IP Softphone calls Making telephone calls Before making a call, ensure that you are wearing your headset. To make a call: 1. Open a Line using one of the...

This happened to me a few years ago and no TDM phone calling into an MCS5100 Conf Bridge using SIP trunks could access conference session and password due to no dtmf. ALL IP sets could send dtmf. I had to install some patches into the Signaling Servers. Have your vendor update the patches.

Try changing the CLS to FLXA and they should not disable at midnights. We have 5 sites running 7.5 with Spectralinks and do not have this problem. Make sure your patches are up to date.

None of the ACD treatments will do anything for 771 because the agents do not log in to this queue. It is a dummy queue used to forward to the real queue 6500.

The Ran treatment will only come on if there are logged in agents not avaible at the time. 7771's ACD is only used for the NCFW to forward to 6500. 6500 has no night service for your info. Is the front desk a console? If a number is not programmed most systems have calls automaticlly go to the...

What ACD Queue do the agents log into? Print a TN and see the Key 0 ACD number. Then in LD 23 print the ACD DN.

Not possible as far as I know to a specific DID.