beetleything
Technical User
Hi all. Really struggling with this one.
I have a hotel with a Reservation ACD Queue on 6500.
It is reached by a 1 800 number.
Calls go through to the Agents but if they are all busy it does not get the RAN from the Interlia.
Dialling the ACOD gets the Agents bust msg.
Checked the ACD Q = Ok.
YPE ACD
CUST 0
ACDN 6500
MWC NO
DSAC NO
MAXP 8
SDNB NO
ISAP NO
AACQ NO
RGAI NO
ACAA YES
FRRT 13
FRT 2
SRRT 14
SRT 40
NRRT 13
FROA YES
NCFW 0
FNCF NO
FORC NO
SPCP NO
OBTN NO
CWTH 1
NCWL YES
CWLF 3
CWLW 4
BYTH 0
OVTH 4
TOFT 300
HPQ NO
OVDN 822
IFDN 0
BUSY BSY SRC SRC BSY
AENI YES
OVBU LNK LNK LNK LNK
EMRT
MURT 21
The 1 800 ends in 2300
in IDC there is 2 enteries for that to push it to 6500.
DCNO 0
IDGT CDGT
DCNO 1
IDGT CDGT
7824 6500
800 7800
801 7801
802 7802
803 7803
805 7805
DCNO 2
IDGT CDGT
2300 6500
72 2
77 7
78 78
DCNO 3
IDGT CDGT
2300 6500
When i did a trace on a 1 800 call in it looks like RDB 7 and going to 7771.
.13:58:12 22/02/2013
TN 008 0 08 09
KEY 0 ACD ACTIVE TN 008 0 08 09
ORIG 002 07 DID RMBR 50 7
TERM 008 0 08 09 0 ACD 0 6728 2216
DIAL DN 6500
MAIN_PM ESTD
TALKSLOT ORIG 8 TERM 8
EES_DATA:
NONE
QUEU NONE
CALL ID 0 445
---- ISDN PRA CALL (ORIG) ----
CALL REF # = 4542
BEARER CAP = VOICE
CALL STATE = 8 CONN REQ
CALLING NO = xxxxxxxxx (my number)
CALLED NO = 7771
Looking in the ACD print i find
TYPE ACD
CUST 0
ACDN 771
MWC NO
DSAC NO
MAXP 1
SDNB NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
NCFW 6500
FNCF NO
FORC NO
SPCP NO
OBTN NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
Which looks like it is routing the 7771 - minus a 7
When i delete this ACDN the 1 800 call routes to the front desk via the console ( which is on NIGHT all the time - just to confuse things!!!!!)
I think it does not get the RAN as it is always routing to 6500 via NCFW in the ACDN 771.
I am not sure which RDB it is coming in on as it has an RDB entery 6 for the 1 800 number but TRACE looks like ROUTE 7 which has NO for IDC.
I would be great ful for any help - thanks.
I do not think this was set up correctly or changed 1 800 provider / route and was monkeyed with to get it to route.
RDB
TYPE RDB
CUST 00
ROUT 6
DES SPRINT800xxx2300
TKTP DID
SAT NO
RCLS EXT
DTRK YES
DGTP PRI
ISDN YES
MODE PRA
IFC D100
SBN NO
PNI 00000
NCNA YES
NCRD NO
ISAR YES
RTN 51
MIN 0
MAX 5
NCOS 0
ADDP NO
DSEL VOD
PTYP PRI
AUTO NO
ICOG ICT
STEP
ACOD 946
TARG 01
BILN NO
OABS
INST
IDC YES
DCNO 3
NDNO 3 *
DEXT NO
DNAM NO
ICIS YES
TIMR ICF 512
OGF 512
EOD 13952
NRD 10112
DDL 70
ODT 4096
RGV 640
FLH 510
GRD 896
SFB 3
NBS 2048
NBL 4096
TFD 0
CDR YES
INC YES
LAST NO
TTA NO
OAL NO
OTL NO
MUS YES
MRT 21
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
PAGE 002
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
TTBL 0
MCTS NO
ALRM NO
ART 0
AACR NO
TYPE RDB
CUST 00
ROUT 7
DES
TKTP WAT
SAT NO
RCLS EXT
DTRK NO
ISDN NO
PTYP ACO
AUTO NO
ICOG OGT
SRCH LIN
STEP
ACOD 87
CPP NO
TARG
OABS
IDC NO
DCNO 0 *
NDNO 0
DEXT NO
TIMR ICF 256
OGF 256
EOD 13952
DSI 34944
NRD 10112
DDL 70
ODT 4096
RGV 640
FLH 510
GRD 896
SFB 3
TFD 0
LEXT 100
SST 3 0
NEDC ETH
FEDC ETH
CPDC NO
SPCT IMM
HOLD 02 02 40
SEIZ 02 02
RGFL 02 02
RVSD 08 31
ILLR 02 02
CDR YES
INC NO
LAST NO
TTA NO
OAL YES
AIA NO
OAN YES
OPD NO
PAGE 003
NATL YES
MUS YES
MRT 21
MANO NO
EQAR NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
TTBL 0
OHTD NO
ALRM NO
ART 0
AACR NO
I have a hotel with a Reservation ACD Queue on 6500.
It is reached by a 1 800 number.
Calls go through to the Agents but if they are all busy it does not get the RAN from the Interlia.
Dialling the ACOD gets the Agents bust msg.
Checked the ACD Q = Ok.
YPE ACD
CUST 0
ACDN 6500
MWC NO
DSAC NO
MAXP 8
SDNB NO
ISAP NO
AACQ NO
RGAI NO
ACAA YES
FRRT 13
FRT 2
SRRT 14
SRT 40
NRRT 13
FROA YES
NCFW 0
FNCF NO
FORC NO
SPCP NO
OBTN NO
CWTH 1
NCWL YES
CWLF 3
CWLW 4
BYTH 0
OVTH 4
TOFT 300
HPQ NO
OVDN 822
IFDN 0
BUSY BSY SRC SRC BSY
AENI YES
OVBU LNK LNK LNK LNK
EMRT
MURT 21
The 1 800 ends in 2300
in IDC there is 2 enteries for that to push it to 6500.
DCNO 0
IDGT CDGT
DCNO 1
IDGT CDGT
7824 6500
800 7800
801 7801
802 7802
803 7803
805 7805
DCNO 2
IDGT CDGT
2300 6500
72 2
77 7
78 78
DCNO 3
IDGT CDGT
2300 6500
When i did a trace on a 1 800 call in it looks like RDB 7 and going to 7771.
.13:58:12 22/02/2013
TN 008 0 08 09
KEY 0 ACD ACTIVE TN 008 0 08 09
ORIG 002 07 DID RMBR 50 7
TERM 008 0 08 09 0 ACD 0 6728 2216
DIAL DN 6500
MAIN_PM ESTD
TALKSLOT ORIG 8 TERM 8
EES_DATA:
NONE
QUEU NONE
CALL ID 0 445
---- ISDN PRA CALL (ORIG) ----
CALL REF # = 4542
BEARER CAP = VOICE
CALL STATE = 8 CONN REQ
CALLING NO = xxxxxxxxx (my number)
CALLED NO = 7771
Looking in the ACD print i find
TYPE ACD
CUST 0
ACDN 771
MWC NO
DSAC NO
MAXP 1
SDNB NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
NCFW 6500
FNCF NO
FORC NO
SPCP NO
OBTN NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
Which looks like it is routing the 7771 - minus a 7
When i delete this ACDN the 1 800 call routes to the front desk via the console ( which is on NIGHT all the time - just to confuse things!!!!!)
I think it does not get the RAN as it is always routing to 6500 via NCFW in the ACDN 771.
I am not sure which RDB it is coming in on as it has an RDB entery 6 for the 1 800 number but TRACE looks like ROUTE 7 which has NO for IDC.
I would be great ful for any help - thanks.
I do not think this was set up correctly or changed 1 800 provider / route and was monkeyed with to get it to route.
RDB
TYPE RDB
CUST 00
ROUT 6
DES SPRINT800xxx2300
TKTP DID
SAT NO
RCLS EXT
DTRK YES
DGTP PRI
ISDN YES
MODE PRA
IFC D100
SBN NO
PNI 00000
NCNA YES
NCRD NO
ISAR YES
RTN 51
MIN 0
MAX 5
NCOS 0
ADDP NO
DSEL VOD
PTYP PRI
AUTO NO
ICOG ICT
STEP
ACOD 946
TARG 01
BILN NO
OABS
INST
IDC YES
DCNO 3
NDNO 3 *
DEXT NO
DNAM NO
ICIS YES
TIMR ICF 512
OGF 512
EOD 13952
NRD 10112
DDL 70
ODT 4096
RGV 640
FLH 510
GRD 896
SFB 3
NBS 2048
NBL 4096
TFD 0
CDR YES
INC YES
LAST NO
TTA NO
OAL NO
OTL NO
MUS YES
MRT 21
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
PAGE 002
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
TTBL 0
MCTS NO
ALRM NO
ART 0
AACR NO
TYPE RDB
CUST 00
ROUT 7
DES
TKTP WAT
SAT NO
RCLS EXT
DTRK NO
ISDN NO
PTYP ACO
AUTO NO
ICOG OGT
SRCH LIN
STEP
ACOD 87
CPP NO
TARG
OABS
IDC NO
DCNO 0 *
NDNO 0
DEXT NO
TIMR ICF 256
OGF 256
EOD 13952
DSI 34944
NRD 10112
DDL 70
ODT 4096
RGV 640
FLH 510
GRD 896
SFB 3
TFD 0
LEXT 100
SST 3 0
NEDC ETH
FEDC ETH
CPDC NO
SPCT IMM
HOLD 02 02 40
SEIZ 02 02
RGFL 02 02
RVSD 08 31
ILLR 02 02
CDR YES
INC NO
LAST NO
TTA NO
OAL YES
AIA NO
OAN YES
OPD NO
PAGE 003
NATL YES
MUS YES
MRT 21
MANO NO
EQAR NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
TTBL 0
OHTD NO
ALRM NO
ART 0
AACR NO