Is there a way to set up Autoanswer on an I2050 phone? I have turned on AAA, IRA, HFA in the CLS, set LHK and LPK to key 0. It says Auto Answer is activated but i cannot get it to Auto answer when i call the phone. Am i missing something or is this not possible on a softphone?
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Auto-answer on I2050 phone 1
- Thread starter jebloome
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That is the problem. All of the other phones are set up as ACD phones and we know how that works. This particular client wants to route the calls to a DID for each rep and have the phone setup to auto-answer or ring forever. their preference is to auto-answer. So have set up my test phones as Admin phones so the DID could be associated to Key 00. All my documentation points to digital sets not VOIP.
So there is NO WAY to setup an I2050 or even a 1140 to Auto-Answer?
So there is NO WAY to setup an I2050 or even a 1140 to Auto-Answer?
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There is no way, you can set up 2050's and 1140's as ACD phones though. Build a test Queue in LD 23 with a test number. Make sure you set FORC to yes and it will have 3 Timer prompts to set accordingly. Then program your key 0 ACD. Then NRD and a MSB key
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We thought about it but we want to keep it as simple as possible and dont want to build 50 to possibly 100 ACD queues. We like our plan B which is to have the phone ring forever. after so many ring cycles, the hosted solution will grab the call and queue another agent. This what we preferred anyway. That is why i was hoping the Auto-answer would not work. 
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