DisasterMaster
Technical User
I programmed a DID as a "DSC" steering code that routes calls to a PRI that ultimately termintaes to a Fax Server.
If all channels on the Fax Server PRI are busy on a call, the next call that comes in gets reorder tone rather than a standard busy tone. When this happens, the call routes to our attendant console.
Our PBX is setup to route unused DID numbers to our attendant console. I know there is a way to stop that however we want to keep that function in place. However, on this one particular Fax Server DID we would like it to give the calling fax a standard busy so the calling fax will simply hang up and try again.
Is it possible to do this for a single DID number?
If all channels on the Fax Server PRI are busy on a call, the next call that comes in gets reorder tone rather than a standard busy tone. When this happens, the call routes to our attendant console.
Our PBX is setup to route unused DID numbers to our attendant console. I know there is a way to stop that however we want to keep that function in place. However, on this one particular Fax Server DID we would like it to give the calling fax a standard busy so the calling fax will simply hang up and try again.
Is it possible to do this for a single DID number?