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Let me start by asking what versions of PBX's do you have? The next comment is how do you have it setup now and what results are you getting? An easy method is if customer A always goes to PBXb then you could utilize the aar ana table.

Ok I just wrote up a simple call flow for a vector. Let me know if this helps: 01 wait-time 2 secs hearing silence 02 collect 1 digits after announcement 1030600 for none 03 goto step 7 if digits = 1 04 goto step 12 if digits = 2 05 goto step 2 unconditionally 06 stop 07 collect 1 digits after...

The call appr on the 96X1 will always show up on the first page no matter which button you put on the phone. To accommodate that we do a split screen on the phone itself. I have to go look at one of my phones to see exactly but it is under the #craft menu. Once it is split you can see the...

Do multiple locations/Network Regions? You need to verify the pub-unknown table and ars ana is set correctly. I have all of my locations set to alrt.

I am with 4merAvaya - pull both (if you have dual pwr cords)power cords. I usually let it sit for about 5 minutes as well. We had a few do that as well.

I would create a hunt group or send it to bridged appearances. For example add hunt XXX. If you want a basic circular hunt group choose circ and then on page 3 you would input the extensions into that. Then in the vector you would add: queue-to XXX (XXX being the hunt group you created)...

I am going to try and answer this. You want the caller to hear an announcement that states all operators a busy when there are 2 calls in queue? To do that insert this into your vector goto step 6 if calls-queued in skill 33 >= 2 Now the step and the skill of course are unique to your switch...

Have you thought about just utilizing bridged appearance's?

What you could do is time of day routing in your vectors with a information/bulletin board mailbox for each day. So it could look like this: 1 goto step 7 if time-of-day is mon 00 00 to mon 23 59 2 goto step 8 if time-of-day is tue 00 00 to tue 23 59 etc.. etc.. 7 messaging skill 99 (whatever...

That's funny Tier 3 - sorry Taylor. You may be looking for privacy whereas a bridged appearance is picked up and no one else can barge in?

Wow that's a pretty old system. I know in 5.2 and above you can set the station on page 2 to auto answer to speaker. I am not sure in your version.

Q 1 - what messaging do you have? Let me try and answer q 2. You can set a cov p that goes to voicemail on an agent. If they are not available it will give a short alert and flash if the agent is logged in but not available and go to coverage (vm) If they are not logged in it will...

Have you checked their cos to make sure "restrict call fwd-off net" is set to n? I know that does to account for tthe button missing though Another reason could be where you placed the button. It may be there but off screen. Just a thought.

Did this just happen or was always that way? If it has always been that way check in the SMI and verify your profile has that capability. There is also a global setting as well.

What version of CM? In ref to ec500 it's basic function is having a simultaneous appearance on a station and external cel phone. Do you need it to ring a station and cell simultaneously or are you trying to basically forward to a cell?

I agree with Tolson - we went through that as well and migrated to One-X. We had quite a few that did not like the change, but after they got used to it they were fine.

What type of system do you have? Also what type of messaging?

For an Agents phone (including 9608) I assign 4 soft keys to the following: *57 (My Login FAC) Auto-In Aux-work *58 (My Logout FAC)

Here is how I utilize on-call: In the vector I check to verify if any staffed agents and if no one is staffed it directs to one central psuedo-station. I then direct the personal who are on-call how to call forward that extension (either on their phone or remotely). I have it deployed in quite a...

You can RCF on the bridged appearance as well. It would be the same process as the primary appearance, but the user would input the bridged appearance (w/ station password). Hope this helps.