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What storage backend do you use for your MM system?

Yes, the caller application would help with this. With the scenario you are describing you might want to at least record the name on the mailbox, so that callers know they are in the right place.

The RealSpeak software is on the DVD2 of the MAS application disk. Look for Folder 'RealSpeak 2.5 SDK' contents of the RealSpeak folder. Other items not told in the manual is the need to load the .net files: The Server is identified by this label 'Web Client / WSO' and has Windows 2003 with...

It sounds like the caller is coming through the auto-attendant. Is the number that is calling sent to the pilot number of voicemail or could this be a caller application? If so, have there been changes to the Association table for the Caller Application Editor?

Port 0 in SIP is the MWI port. Is this a multi-MAS system or single? Looks like it is referring to the SIP gateway has unavailable. Any reset changes on the switch or MM?

Can you see in OHV if the customer is listening to all their messages are typically listens to one message then hangs up? Do you know what TUI the customer is using (Audix, Aria or Serenade)?

Also, if you are looking for data on the reports for the last hour, you won't find it in the usage reports on the MAS. The pull of data is done nightly from the settings in the VMSC, Tracing times. These are usually set for staggered times (1, 2, & 3am). By design, these staggered times...

With AAM you can have flexible storage on a per user basis. You dont go into AD. You create an AD admin acct and load a voice form for exchange users

Is this an ELA, PDL or simply a single future delivery message?

What has changed on the MSS recently? Have there been any software or hardware changes to the MM?

Do you have access to the command line in Linux? Can you type ss or displog -l act ? If not, can you go to the graphic user interface to the system status or alarm logs?

Depends on the number of subscribers. It can take from 20 minutes to several hours.

Along with this... if you have more than one MAS the database for Tracing is installed on only one MAS in an MM domain. You can point the database to other MAS and this procedure is in the Messaging Application Administration guide.

Is the CLAN card dedicated to the MM or is it included in the user network region too?

You can assign a failover DC to connect to but there is no way in MM to correlate changes in the customer network without setup of the failover.

I don't know of a tool for Avaya. If you find it, please let me know. Ken or Eric any ideas?

In the VMSC under Messaging Application Servers and in the upper quadrant of this tool, you'll see a Messaging icon. If you select this you will see the DC that the MM is tied to.

goku78 - please clarify - is this still the MM with Exchange storage and if so what are you pointing to 2007 or 2010? And what is the version of MM that you are using?

yes, missed that... thanks Ken

In a multiple MAS setup the services are load balanced over the two. Check the Concepts & Planning guide for this information. There are some services for MM that can only run on a single MAS and not all MAS. These services are Tracing, Fax, Call ME, MWI and Mailbox Monitor. The later three...