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The guardshack is flagged as an admin, thats why its gets the notification. You can uncheck this under the user settings. The offhook alert could be legit,,, User didnt hang up the phone before re-order/timeout kicked in,,,generates a log entry, notifies the admin. You could probably match this...

If it resets frequent enough , wireshark is a good option to get details. Makkons

Yes, you will need the vmail hunt grp feature active. Makkons

Another thing to consider , but this would depend on how your calls are routed currently. If they are currently routed to ring a phone (operators station) , you could easily forward that phone (355) to Preconfigured CRA's with your custom greetings. And unforward it accordingly CRA 2510 = Out...

You can change the greeting on a CRA to another greeting via the system admin mailbox either onsite or remote,,, should be right there in the manual Hope this helps Makkon

Couple of things to consider .... 1st. The upgrade process from IQ to the Visual Workflow Mangager is very limited to what it will copy over, most likely you will be rekeying the majority of it 2nd. You can still run IQ 5.8 with CCM 6.0 , it works fine, though its being slowly phased out.

I bet if you change your system size from 700 to 5600 , your license issue will go away.

Did you try fooling around with the echo profiles to see if it has any impact on the issue , I think by default there set to 4.

LOL, my bad, Brain cramp,,, you are correct.

I just tested one possible scenario of putting the phone in (permanent do not disturb) via a different COS and then using PMS to change COS.

I think the only option would be (Im thinking out loud) would be via COS , thats the only thing your really have control over via the PMS. The question is ...Can you block calls to a DN via COS ?

Most hotels dont want any calls going direct to rooms , checked in or checked out, as scammers pretending to be the front desk asking guests for credit card info is a known problem

yes use the CRA as a naming CRA , T/O goes to your Huntgrp ... remove day/ngt greeting. You may have toggle that option if your not getting a name on the agents phone for the hunt grp. Good Luck.

There are a couple of ways to do this ,,, a dummy hunt (insert name) grp that times out to your working hunt grp ,,,, or a CRA (insert name) that times out to your working hunt grp .... I like the CRAs personally. If you use a hunt grp , you have to have members , you could use the working grp...

Yeah your right on the unspervised....i was thinking this was another thread where he had already confirmed the unsupervised was extended past the 10 minutes

Put the extension list in the hunt group and you will get your all ring ,, thats the way its supposed to work. I think the abandoned call timer is the one you want ..... bring it down to like 1 minute and test.

Its been a while since i played with a 5k...... i dont believe you can dial an extension list ....use a hunt grp and put the list in its member field.......also your other issue is a bug if i remember correctly ...its a timer issue causing the external call fwd to recall...check the timers and...

Its been a while since I played with one ... to start off check if your stations have icm checked/flagged on there fwd path (vmail) if so , the call will never go to handsfree ???

You can do this by hitting the # before the ext number....there are some other progaming factors involved to get this to work.

Im not sure i understand your question......to activate the speaker,you just hit speaker, or just start dialing the number, including the outside access code (9 or 8) or whatever it is.