Mitel Border Gateway (Teleworker) Issue

[wlpmitel]

Having an issue trying to get a 16th phone to connect on our MBG Server. Phone just sits at "Waiting for Ack".Everything is fine in the Mitel Border Gateway setup. We have 30 Teleworker Licenses and only have 15 activley connected. What is interesting is that if you disable one of the 15, the 16th immediately gets in and the 15th now doesn't. If you take down the whole server, the first 15 in to boot up win, and the 16th sits.

Getting this from the 3300 Maintenance Logs:
HandleNewDevice: The maximum number of IP devices that can be supported by the system has been exceeded! Registration of this device has failed. IP=[ 172.16.172.108:54081 ]
We have spoken to vendors and Mitel Level support who is saying this is a network issue with our VPN. Our VPN is open for 100 users so I know that is not the issue. Can anyone help?

 

[LoopyLou]

This is interesting. The 3300 is not linked to the MBG so it doesn't know how many licenses it has. If the 3300 is reporting maintenance logs with errors about licensing then I would think that the 3300 is having the issue. What does the license information in the 3300 say. It sounds like you have over subscribed the 3300.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[kwbMitel]

@Loopylou, So obvious I'm surprised I missed it.


**********************************************
What's most important is that you realise ... There is no spoon.

 

[wlpmitel]

Thanks guys thats what I actually thought as well , my license info right off the 3300 all seems fine. This is it below:

Users
IP User Licenses 240
External Hot Desk User Licenses 0
ACD Active Agent Licenses 55
HTML Apps Infrastructure Licenses 0
Analog Line Licenses 469

Voicemail
Mailbox Licenses 1
Voice Mail Networking Yes
Advanced Voice Mail Yes
Voice Mail Hospitality/PMS No

Trunking/Networking
Digital Link Licenses 3
Compression Licenses 24
FAX Over IP (T.38) Licenses 8
SIP Trunk Licenses 0
XNET Networking Yes
IP Networking Yes

Purchased Options
Used Purchased
Users
IP User Licenses 235 240
ACD Active Agent Licenses 11 55
HTML Apps Infrastructure Licenses 1 0
Analog Line Licenses 337 469
External Hot Desk User Licenses 0 0

Voicemail
Mailbox Licenses 1 1

Trunking/Networking
Digital Link Licenses 2 3
Compression Licenses - Purchased 24
Fax over IP (T.38) Licenses - Purchased 8
SIP Trunk Licenses 0 0

 

[kwbMitel]

Well now, that changes things a bit.

Is there a firewall between the 3300 and the TW server?


**********************************************
What's most important is that you realise ... There is no spoon.

 

[bobcheese]

can you provide the output from system capacities form?

 

[wlpmitel]

Thanks for everyones help in this....There is no firewall between the 3300 and the MBG it is on the same subnet of our network.

The info above is the output of the system capacities form...but here's the bottom half.
Whats interesting as well as I just had two users call the help desk and say their 5360 phones went out, and tried to reboot but are stuck at the Ip address waiting to boot. Sounds more like a licensing thing now, but why???

Configuration Options
Used Maximum

ACD - Groups 7 64
ACD - Agent Ids 27 1181
ACD - Agent Paths 7 999
ACD Express Agent Logins 0 100
Attendant Consoles 2 24
Attendant Groups 4 48
Broadcast Groups 476 9000
Busy Lamp Groups 16 439
Configurable IP Users and Devices 5600
Corporate Directory 756 19999
Digit Blocks 418 12255
DTMF Receivers 48 128
Hunt Groups 16 176
Independant Account Codes 44 11000
MSDN/DPNSS Cluster Elements 2 30
MSDN/DPNSS Remote Directory Numbers 131 18501
Multiline Sets 252 5665
Networked ACD - Rem Agent Subgroups 0 32
Personal Ring Group 28 2800
Personal Speed Call Blocks 0 500
Pickup Groups 18 200
PKM Devices 2 75
Single Line Sets 539 764
System Speed Call 110 1000
Trunks 60 629
Trunks Groups 5 112

 

[bobcheese]

Sorry, missread the above the info I was after was in your first licensing post.

 

[Mitelmatt]

How many user licenses are being used on the 3300? You state above you have 240 purchased but how many used?

 

[sarond]

@Mitelmatt
I think if you down further in the post 235 are used.

 

[Makkons]

I bet if you change your system size from 700 to 5600 , your license issue will go away.

 

[LoopyLou]

Purchased Options
Used Purchased
Users
IP User Licenses 235 240
ACD Active Agent Licenses 11 55
HTML Apps Infrastructure Licenses 1 0
Analog Line Licenses 337 469
External Hot Desk User Licenses 0 0

Ok so from your info it looks like 240 User licenses purchased of which 235 are programmed. You should be ok then. So why the issue? Hmmmm What kind of controller is this? Is it a CX or CXi by any chance?

Max IP devices CX=100, MXe Standard=300, Mxe Expanded=1400

What load are you running by the way?

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[wireman50]

Max IP devices CX=100, MXe Standard=300, Mxe Expanded=1400

CX/i 2 is 150 IP phones now.

 

[LoopyLou]

Thanks wireman50. So the question for wlpmitel is what do you have and what load is it at? Might also help to know the MBG load as well.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[wlpmitel]

Thanks for everyones input...We have all MxE III 3300 controllers. Not sure what you mean by the load - the traffic usage? So yesterday we got a tip that suggested we try and setup a teleworker phone but put the local IP (not the external public IP) of the MBG server in it and connect it to our local network. The purpose was to eliminate the possibility of something from the outside (or our ISP)blocking another outside connection. We did this and the phone booted up and is working just fine and 16 phones are now active....????

 

[LoopyLou]

ok so it is not the 3300 since it will support the device on the local network.

HandleNewDevice: The maximum number of IP devices that can be supported by the system has been exceeded! Registration of this device has failed. IP=[ 172.16.172.108:54081 ]
We have spoken to vendors and Mitel Level support who is saying this is a network issue with our VPN. Our VPN is open for 100 users so I know that is not the issue. Can anyone help?

Not sure then why it would be reporting the above shown in your first post???? Can I ask, if you are using the MBG, then why the VPN as the MBG does basically the same thing for a teleworker? Are you running a PC off the back of the phone or something? Also how is the MBG setup. In the DMZ, directly connnected to the internet or is it internal to your LAN. The accessment of the vemdor and Mitel support that its your VPN seems much more plasible.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.