MCD 5.0 and PMS restrict incoming calls to a room

[pandabear1]

Is there a way to restrict incoming calls through the auto attendant to a room that is checked out, but when checked in must be able to call into the room through the auto attendant.

 

[bobcheese]

it may be possible to do this with the call block (interconnect restrict) feature on checked out status in 'hotel options assignment' however, something in the back of my mind is saying you cant interconnect restrict an ext with a vmail port but would have to sit down and play to be honest.

 

[kwbMitel]

Ditto, never tried it, nothing suggests to me it shouldn't work.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[pandabear1]

I tried that and call block is for room to room only, I tried the interconnect and it is a no go, thanks for the replies.

 

[bobcheese]

i have an idea, but it is dependant on you using the embedded VM for guest mailboxes. I'm sure that when using embedded voicemail for hospitality the mailboxes are deleted are created on check in. If that is the case, and you set the AA only to be able to transfer to ext's which have a mailbox then you should not be able to connect to a vacant room as there should be no mailbox..... its a long shot but i am fresh out otherwise.

 

[kwbMitel]

Sorry Bobcheese, The mailboxes are not deleted.

The messages are still accessible after checkout

The messages are purged on the new check in.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[bobcheese]

oh well.....just a thought

 

[kwbMitel]

Can I ask why you want this?

No one should be in a checked out room
The checked out phone should be restricted from outbound calls if someone is in there (maid)
The voicemail won't take messages on a checked out room
What harm is there in allowing inbound AA calls to a room with no one present?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[Makkons]

Most hotels dont want any calls going direct to rooms , checked in or checked out,
as scammers pretending to be the front desk asking guests for credit card info is a known problem

 

[pandabear1]

this is not a hotel it is a hospital, I should probably have mentioned that but the same scenario is in place, there is no voicemail, there was no mention of voicemail in the original post. The check in and check out is a patient, but the same thing applies, no incoming calls to the patient when they have not purchased service. Whether a hotel or hospital same thing, no incoming calls when "checked out" by the PMS.

 

[kwbMitel]

Sorry but if you mention Auto-Att, VM is assumed, especially when you're discussing Hotel options. Your indignation is misplaced. You did not communicate well, and as to whether they are the same thing, no they are are not. You spent more time bashing the people trying to help than explaining your issue, I'm out.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[pandabear1]

assume nothing, there was no intention of bashing, if you took it that way it was not intended.

 

[bobcheese]

@ pandabear, regardless the answer is no this is not possible via PMS

 

[LoopyLou]

Thought call block was carried out via interconnect restriction. The help mentions being able to use call block to prevent trunk access. Therefore would it not be possible to set an interconnect restriction that stopped the trunks from accessing the room phones?



I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[Makkons]

I think the only option would be (Im thinking out loud) would be via COS , thats the only thing your really have control over via the PMS. The question is ...Can you block calls to a DN via COS ?

 

[Makkons]

I just tested one possible scenario of putting the phone in (permanent do not disturb) via a different COS and then using PMS to change COS.

 

[bobcheese]

you cannot change COS via PMS

 

[pandabear1]

thanks LoopyLou, I tried the call block with the interconnect for my room as a 1 and the Pri trunking as a 1 and that didn't work, I used call block affected interconnect as 1, when I read the docs my impression is it only blocked room to room calls but I could be wrong on that. I will look into that some more.
Thanks bobcheese, I was wondering how to do that with cos, you answered my question.

 

[Makkons]

LOL, my bad, Brain cramp,,, you are correct.

 

[bobcheese]

i think the call block feature relates to calls made from the room. NOTE: even if you do manage to get call block to work to stop the trunks connecting to a checked out room. You MUST make sure the checked out room can still dial emergency services via the trunks.