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You are right. I want to route all calls directly to the PSTN only for four users. There are problems when they try to send long distance faxes via internal Line. A provisional solution is provide the user the tac code to go thru the PSTN, but it is a security problem because anybody could call...

Hello, Maybe I don't explain very well. I have enable option "Dial Access? y" in Trunk group. I need to configure a new COR to allow only four extensions to use this TAC Code and if they try to use this TAC code from other extensions that doesn't have this COR, they cannot use it. Is it...

Hello, I have enabled this option in the trunk group, but I want to restrict that this TAC code only can be used for 4 users in all building, so I need to configure a new COR. But I don't know what is the option that I have to configure in the new COR to allow these four users to use the TAC Code.

What option should be enabled in COR to allow users to use TAC code? Thanks in advance.

Hello, There are some users that need to use the TAC code for the main trunk because these users shouldn't have any call's restriction . Is there any way of configure it so only some phones can use the TAC code? Thanks.

Thanks for your answer. The problem is that user wants to have a ddc configuration because they want that the first extensions receive all calls and if that person is busy or is not in their desk, the call is forwarded to the following available extension till the last user of the hunt group...

Then Should I configure the coverage path as follow? change coverage path 21 Page 1 of 1 COVERAGE PATH Coverage Path Number: 21 Hunt after Coverage? n...

Thanks for your answer. Do you think that it will work in the following scenario? Someone calls the hunt group and at the firs station (6010) there is nobodoy and don't answer, then the call will go to the coverage path and it will redirect to the hunt group, but as the first station 6010 there...

Thanks SF0751 for your answer, but the problem is that users want that if a call is not answer because the person is out of his desk after three rings the call is forwarded to another person include in the hunt group

Thanks Koglass, I tried that you told me with pickup group, but there is a problem because as the phones are digital intead of ip, it doesn't works they only see a red light button. I tried with coverage answer group, but now user doesn't want that all phones rings at same time. Users wants...

Hi, I still not resolved the problem. Could it be solved the problem if we configure a coverage path on the hunt group? change coverage path 21 Page 1 of 1 COVERAGE PATH Coverage Path Number: 21...

Don`t worry mdevo. Thanks alot for the information. I will try it whosrdaddy.

Hello, I am trying to delete an extension but I cannot do it because it is busy. Any idea? </ KSEXE:DIR=4131; KSEXE:DIR=4131; SURE? (YES/NO) YES; NOT ACCEPTED EXTENSION IS BUSY /* FAIL 08:29:51 */ /* Error deleting extension. */ /* Not accepted. */ /* Extension is busy. */ SUSIP:DIR=4131...

Hello Koglass, What do you mean? I have included 6 members on the hunt group.

Thanks for your answer koglass. The problem is that users want a secuential distribution. 1.- ext 6010 2.- ext 6011 3.- ext 6012 4.- ext 6013 5.- ext 6014 6.- ext 6015 When someone calls the hunt group. If the call is not pick up on the first extension, the call stays there and it is not...

Hello, I have the following configuration of the hunt group with 6 members. HUNT GROUP Group Number: 30 Group Name: Help Desk ACD? n Group Extension: 5012 Queue? n Group Type: ddc Coverage Path: TN: 1...

Hello, Here you have the information. SUDIP:DIR=4801; DIRECTORY INFORMATION AT 09:51:37 27APR10 DIRECTORY NUMBER : 4801 TYPE OF DIRECTORY NUMBER : DTS NAME : EXTENSION TERMINAL DATA EQU TERMD ADN CALALT TIMER 4-0-30-11 0020 1...

Forget the comment about the line is blocked because now is fine but user cannot divert calls. Any idea? Thanks.

An user cannot divert the user's phone or pick up a call from another phone through the normal manor of pressing '8'. Configuration phone as follow. When I have checked the line is blocked, but he says that he can receive calls. Is it normal? can it be the problem to divert calls? SUSIP:DIR=...

Thanks a lot whorsdaddy, The problem was the cable.