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When I changed the base extension number during my test and saved the changes nothing really happened. Is that because it always requires a system reboot? I thought it was kind of strange that the system allows me to merge the changes and doesn't ask for a reboot...

Hi, My company is in the process of relocating to a new office and I need to understand how to reassign extensions to physical jacks. The guy that used to manage the Avaya IP500 used to physically move cables at the patch panel when moving someone from cubicle a to b. I always thought that...

I did use the search and I guess I am not searching the right term. I tried "place on hold before voicemail" and "press button to hold" and did not show what I need. Can you point me in the right direction? Sorry, I am completely new to Avaya IP500

We use VMPro but I am not sure how to make this happen. Can you provide some explanation how to acomplish this? Thanks.

Hi, Is it possible on an IP500 (IP Office 6.1(22)) System to provide the option to external callers to hold or go to vm? Currently if someone calls me, it rings a few times and then it goes to vm. I have heard other systems which provide the option to press a button to hold or wait to go to...

If I have user A and B working on one building and C working on another building and they are all part of a HG, how can each know if they are the last one in the HG so they can set it to out of service before leaving the work area? Can you provide examples how can time profiles and other stuff...

Is there any way to have huntgroup calls be sent to the HG VM or set the huntgroup automatically to Out of Service when all members of the huntgroup are out? My users have a button on their phones where they can "login" to the huntgroup and another button to set the HG out of service. Usually...

Never mind.... I figured out what was the problem. The timeout between the Holiday Menu and the MainAA menu was 7 seconds. I changed it to 1 second and it worked. Thanks anyways.

It is obvious that I don't know how to configure what I need and I did not configure the system originally. I would appreciate if you can describe better what I need to do to fix it. Thanks.

I did not create the call flow but see if this helps:

@hairlesssupportmonkey, Wouldn't that make the pause between the holiday greeting and the main greeting larger? I want the delay between the to messages to be 2 or 3 seconds.

Not sure if this is what you are looking for: IP Office Voicemail Pro Client Version 6.1(21)

What do you mean by the type of Voice Mail?

Sorry about that... I have an IP Office 500 (Office Manager v 8.1(22))

Hi, How can I reduce the pause between the holiday greeting and the main greeting? Even if we make sure there is no pause after the holiday greeting and before the main greeting it takes a while for the main greeting to play after the holiday one. Thanks in advance for your help. GI

Thanks for your help.

Is there are workaround? Can I get the info from Callsweet? From the DB?

IP Office 500 like 2-3 years old. It is currently on 6.1 (12)

Thanks for your response. I just took over someone else's position and I am not sure what to look for. Is the CCR a product that comes with IP Office of has to be purchased separately? I don't see anything on the server that would indicate we have it installed.

Hi, Is there anyway in IP office to create a report for the hunt groups showing when users log in and out of them? Thanks, JD