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I have a couple of questions around Enterprise Manager and how it backs up MCD nodes : 1) How long would the backups remain on the Enterprise Manager server and does it delete older backup files to maintain hard disk space ? 2) Where should the MCD databases be stored ? FTP folder ? 3) How can...

Hi I have exactly the same headset in your link, but am struggling to get call control working through the headset. Was there any particular config you had to do to get this to work ? Thanks

I have a problem whereby my CCMStatistical data transaction logfile is increasing everyday, by very large amounts, probably about 15-20gig/day. I can shrink the file and get the space back, but need to find out what is causing this. CCM version 6SP2. Anybody seen this problem before ?

Is there any way of finding out call stats on an operator 5550 console like call answering times/abandoned callers/transfers to certain destinations. I dont think the call history can do this and dont have the luxury of having call accounting. Thanks

5.8sp9

Im not 100% certain on this so I have the following question. If I have an agent that I no longer need and want to delete that agent from my 3300, but want to retain the historical ACD call stats for that agent, would I only need to take away that users CCM license ?

Yes I am aware of that. It will warn you when synchronisation is performed, that you cannot have traditional and Hotdesk ACD agents in the synch reports.

Gents Thanks for your responses. Mitelmatt, that is exactly what I was looking for. I take it that once the conversion is complete, I will need to sync the 6100ccm so that it is updated with the new info of the secondary controller ? I am hoping that all my historical data will remain. I will...

I have a load of Traditional ACD agents which I will need to make resilient. Is this is a case of deleting the agent and recreating as an ACD hotdesk user and making resilient to its secondary controller. Will I still retain all the historical call stats of the traditional ACD agent ?

Yes its definitly connected correctly. Seem like these 3550 inline power can only power cisco phones, and not any other devices.

Thanks for your reply. Much appreciated. There is no activity on the phone at all. Plugging in the phone directly into the switch. The mitel phone supports 802.3af.

Still new to Cisco and having some trouble trying to get inline power working on a 3550. The running config is as follows : Voice_Edge_Switch#show run Building configuration... Current configuration: ! version 12.0 no service pad service timestamps debug uptime service timestamps log uptime no...

I have a problem whereby the Lync enviroment has multiple front end servers so when the LBG server communicates with the front end pool, the messages dont go back to the correct front end server because LBG is incapable of caching DNS entries. Apparently, the way around this is to use a hardware...

I need the steps involved in doing the backup. when i run the MiCW it only makes reference to setting up a new 3300. where are the options to do a datasave on a sx2000. cant find any docs on this at all.

Anybody know the procedure to backup a SX2000 using MICW. I have all the mnms options on the SX2000 but not sure how to use the config tool to backup the SX2000.

The prairiefyre event log is not flagging up any errors, and only shows collecor.net is running on port5400. However the application event log shows the following : Event Type: Error Event Source: MSExchangeSA Event Category: General Event ID: 9186 Date: 12/03/2012 Time: 21:54:54 User: N/A...

I have MSMQ on the remote exchange server. Prairiefyre is on version 5.8 with all patches installed. I believe fixpack 6. May windows.

I have already checked and turned off firewalls on CCM server and remote exchange. Have you experienced this issue because of firewalls or port being blocked ?

I have been doing a new installation and following the guidelines exactly as stated in the manual. I am able to create the public folder structures when a new employee/queue is created and an agent with the plugin can get to the yoursite database but cannot login into the queue, but the...

Why not use alpha tagging ?