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Thank you Phonetech2012

Thank you FireBird/KCFLHRC

Thank you for the quick reply. I have Call Pilot and my telephone support tech wants me to pay a vendor to look into my system to verify if auto attendant was purchased with it. I don't think I should pay someone to tell me what's on my system, I just don't know where to look/test for it. Any...

Good Morning All, I have been asked to determine whether or not my CS1000 61C has an auto attendant. Could someone instruct me on how to do this? Thank you

Good Afternoon All, When I conference 2 outside lines and try to put the call on "HOLD", the call is terminated. Is there a way to prevent this? Thank you all, Woody

Good Morning All, For some reason, a PIN was entered into the projector in the main conference room and that person cannot be found. When I contact INFOCUS customer service, they tell me I have to send the projector to Mendtronix to have the PIN reset. Is that true or is there a better way...

Thank you Gene. Enabling Misdial Prevention was the right way to go. No need to send an email to the users telling them to use "8" instead of "9". Thank you again Gene.

Gene, when I try a PRT in LD24, I get the following: REQ PRT TYPE ESA CUST 0 SCH1630 CUST When I do a PRT in LD 90, I get the following: REQ prt CUST 0 FEAT DTC001 NET TRAN AC1 TYPE SPN SPN SPN 0 FLEN 0 INPL NO CLTP NONE RLI 0 SDRR NONE ITEI NONE SPN 011 FLEN 0 INPL NO CLTP...

I am all for it Gene, I would love some assistance. I can tell you this, we do not have Misdial Prevention enabled.

The last thing I need is "WORSE", they freak out around here when they forget their voicemail password.

Thanks Gene. I have limited knowledge of our CS1000 Nortel switch. I can STAT, CHG in LD 11, ENLL, ENLU, DISL and DIS DCH. I can MOV, CPY 1, and EDD. That's why I gravitated toward changing the dial-out access number, it looked the simplest. I will go look around LD 24 and 90. Thanks again.

Good Morning All, I have had no luck with any of the previous suggestion, so I ask this question. I can access System Terminal and Element Manager, which program would I use to change AC1. It looks like I would change AC1 in LD 86. So I tried to change it there...No Luck! MEM AVAIL...

Thank you Gene.

Thank you Gene.

My supervisor is drafting the email as we type.

Thank you Kroon, I will do that as well.

Thank you, I will look at the BARS and ACOD, my supervisor will handle training the 750 users. Thank you again.

Good Morning All, We are experiencing a lot of 911 hang-ups and I think it is due to the dialing "9" for an outside line. Has any changed that number (9) before and if so, is it something I can do without contacting out for? Thank you. Woody

Thank you both, will give it a shot.

Sorry about that. With the serial cable connected to J15 and procomm running, I cannot type.