Thanks for all of your help. It is now working. Had to make new partitions, CSSs, and then translation patterns to match the numbers to block. Calls to be blocked are sent to a partition that can't go anywhere while all others are passed through.
Hello,
I have been asked to block a specific phone number from calling into our system. The documentation I've found is for older versions and only talks about blocking inbound calls if you have MGCP or H.323 but we have SIP and are running version 8.6.2. I'm thinking it might be done with...
A user in our call center (UCCX) with a 7945 phone used to be able to just lift the handset to answer calls. Now she has to also press the line button that shows the incoming call. How would I change it back to answer when the handset is lifted? UCCX version is 8.5.1.11003-32 Thanks.
We have a BCM50 with call recording set up for it to send an email with the sound file to a supervisor. Agents try to do the recording of a call but now don't have option to stop the recording and the email doesn't get sent.
Thanks, that got it working. I put SCR for the actual extension on key 0 then non-DIDs for keys 1 and 2. Moving the MCR 4750 to another key didn't hurt anything. Thanks.
I added a second MCR 4750 key to it. It says the MARP is on key 1:
KEY 00 SCR 4766 0 MARP
CPND
NAME LAC DDX station 1
XPLN 27
DISPLAY_FMT FIRST,LAST
01 MCR 4750 0 MARP
02
03 MCR 4750 0
04 RNP
05 TRN
06
07
If I...
Thanks for the responses. Telebub, does it have to be keys 0, 1, 2 in a row like that? Because there is another number MARP'd on key 1. Key 6 and 7 are open but when I tried to put the non-DID numbers on them I get an error saying SCH3683
For 2X16 set, handsfree Class of Service is defined...
I've been asked to have 3 keys on a 2008 ring for one number. We set up all of our 2008's to have a line 2 that rings when the first line is busy. For instance key 0 will be extension 4123 and their key 1 will be 5123. I don't know how to give them a 3rd line for their extension. Is this...
Does anyone have some ideas for reporting programs for a BCM 50 with realtime type screens as well? We have RCC but it has been problematic and even when it is working it doesn't provide all of the reports we would like. Thanks.
Here is the PRT CLID
ENTRY 0
HNTN 719
ESA_HLCL
ESA_INHN NO
ESA_APDN YES
HLCL 7195726100
DIDN NO
HLOC 719
LSC 572
CLASS_FMT DN
Here is the PRT of the TN 0 0 3 0
REQ: prt
TYPE: tnb
TN 0 0 30*
TN 0 0 3 0
DATE
PAGE
DES
DES 103
TN 000 0 03 00 VIRTUAL
TYPE 3904
CDEN 8D...
I need to change the CLID digits I'm sending from one site to our other sites. This is on internal 4 digit calls. It is sending 572 and then the DN and it should send 314 and then the DN. When I try to change the LSC in LD 15 CHG - NET - CLID - LSC it doesn't let me. It acts like it takes...
I found a TN that works. 112 1 3 3. Now when I try to do the DCFW I get errors
At the FTR prompt I put DCFW 12 9xxxyyyy and it errors and gives me
SCH5199
An invalid internal DN has been entered for the CFW key. The entered DN
is either a normal DN, or FFC+DN. The validation is done for...
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