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I have a BCM 400 4.0 My customer uses as a backup system. New to this customer I was contacted to help with a call center issue. Someone changed something in programing no problem fixed. So since I'm new to this customer I was taken to the sever room to check out the systems. The backup...

Yes same extension number and in Call Pilot shows the schedule we built and should be active just will not forward calls during the schedule time

I have a BCM 450 6.0 and 1 of the 1140's stopped working so we replaced in with a good one but since this change Find me Follow me stopped working. Any ideas thanks in advance. Steve

Thanks so to access PRI from 50s what dest code would work?

Guys I have a 3 BCM50s using analog lines for out dial networked with a BCM 450 with a PRI. Need to have 50s use PRI on the 450 for out dialing. BCMs use customer network with H323 trunking over IP trunks and dest codes. Can't seem to get a routing solution have tried a few with no luck. Any...

have you programed dest codes and routes using H323?

Some routers if the demark is extended by the carrier to a RJ45 a strait cable will work, plugged directly in to the router may require a T1 crossover cable you can find pin out on Google

I would check with SIP carrier sounds like call is established

I have a BCM 450 rel 6 that has 4 DSM 1 DTI 1 4X16 1 ASM 8 plus I have a CEC card installed there are 130 plus digital sets working and 16 IP sets and we have 22 keycoded ip clients. If we try to connect 1 IP set it says en-failed DN I can connect a Digital set no problem. Thanks guys in...

No this was a new customer trying to help with her Panasonic I couldn't find much on commands for interface so referred her to a local Panasonic tech. Thanks again help your response.

Thanks. Yes I'm in Kentucky

Can this be checked through a phone set?

I have a new customer who has a old Panasonic system in which line 2 which always was answered with greeting 2 after 4 rings stopped and is now playing greeting 1 instead. This is a problem because line 2 is a different business. Not sure where to look have tried a few things but cannot find in...

Have a BCM 400 4.0 that we just cut from analog to T1/PRI change out cards put DTI on bus 7 enable card with a loop back and every thing go right. PRI does not sync D channel unless it is looped back to get D channel to sync and then it runs clocking errors if you unplug or make changes to card...

Yes the latest patches on the Avaya pep library. SU Desktop 004 SU system 017

I have a customer who was using unified messaging on a BCM 450 but when they started using outlook 2013 the program will not sync up but works fine with 2010 Outlook . Is there a work around or is Avaya going to have a fix before in end of life of the BCM platform

We can see real time but reports will not print. Not sure but I think the dictory thats stores data may be full. I have repaired this issue in the past by purging the dir. Not sure of the steps have lost my documents on the subject. Please help or give an idea to resolve this problem. I'am...

I know what a Fax server does, but when you point 20 fax lines to a PRI that ring on a 4 port fax server the calling party is answerd by 1 of the 4 server ports which are the 4 analog stations built in a hunt group. Problem being which number did the calling party dial so the fax server can...

My question is the fax server needs an indentifing digit or something so they can biuld a routing table by what number is called. They want to point 20 fax lines that are POTS to the PRI through 4 analog ports I know a diital set can see the calling number and what target line it comes in on I...

My customer has a BCM 400 with 4 availale analog ports. The IT guys are proposing a 4 port fax server and they need an identifying DTMF signal for the number dialed so they cane route the faxes to the proper Email. This is a PRI so target lines are beening used. Please any help woild be greaty...