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What is the best way to replace the default "welcome to the message center, please enter a mailbox number or wait" greeting? Customer would prefer to provide a replacement greeting instead of recording one directly in. If I recall correctly, the record via handset method was used via the admin...

2500 is the default Auto Attendant extension. Can you access the system via database programming software and restart voice processing?

Not sure of the 5020 softphone configuration still works on the newer releases. My last deployment used: Hot Desk User/ACD Agent/Enable SIP Softphone for MiCollab for PC Client boxes checked in the MiCollab template. Prior to that, I think the device type was "UC Endpoint".

The license key on the disk is A182-1214, which will let you install the software. If I remember correctly, you will still need a serial/usb dongle that determines licensed features on the server side.

If DID service is set to yes, the DID's and destinations need to be added to the Direct Inward Dialing Service form.

That's how mine is, head will disappear after logging out of phone.

Software is set to "Demand", but I see no way to change it (system-generated, protected field).

I am getting SMDR output, but that's it. Do I need to enable something? I've unplugged phones and see software and maintenance logs in the system, but nothing appeared in my telnet putty connections to 1750 & 1751.

I knew you could do the SMDR, but not the logs. THX @ SXWizard!!

I have a customer not happy with the 1000 limit on logs. They are requesting the 3300 logging be outputted to a syslog server. Is this possible??

Found them here: C:/Users/me/AppData/Roaming/Mitel/UC/MyLoginName/RecordedCalls

Does anyone know where the MiCollab Client Softphone call recordings go? Docs show they are recorded on local PC, but I can't find them.

Got it. Created Park Group button with Operator's DN. Uses same button to park & retrieve.

So I create the Park Directory number with my Operator's DN, or a unused phantom? Then give her park & retrieve buttons?

Is there a maximum number of Multicall keys I can give an operator? I have a customer who's operator has 5360 with 14 Multicall keys. Instead of processing the calls one at a time, she answers all inbounds as they come in, then places them on hold. She then goes back through them to process...

Update: More investigation revealed it to be a MiCC issue (was not upgraded with the rest). ACD agent keys do show Caller ID after hold retrieve, but the NuPoint port name appears in the supervisor's MiCC client showing agent status. Upgrading MiCC to resolve.

MiCollab/MiVB Site was just upgraded to latest versions. Now when ACD agents retrieve a call from hold the Caller ID disappears and is replaced with NuPoint Port Name.

Firewall on ftp pc? do you see the controller logging into the ftp (FileZilla Server Interface)?

I set my System Timers/DTMF Digit Duration Timer to 100. I think it is default at 60.

You can name the trunk group "Main" or something similar, to cover all trunks.