Mitel 5000 6.1 have to dial slowly to complete call

[Crowtalks]

Mitel 5000 6.1 IP phones and loop start trunks

Customer has to press the keys slowly (slowly to them) to complete outside calls...where do I tweak the system to allow faster tone detection?

Thanks, Jim

"If I had known it would turn out like this, I would have become a locksmith" Albert Einstein

NCSS, NCTS, NCTE, CS1000E, Avaya IP Office, Mitel 3300 Basic & Advanced, 5000, SX200, NuPoint

 

[RAMitel]

You could try using ARS as the outgoing extension as this will collect all the digits the user enters before sending them to the CO.

 

[Crowtalks]

I thought I was using ARS...I'll check...

"If I had known it would turn out like this, I would have become a locksmith" Albert Einstein

NCSS, NCTS, NCTE, CS1000E, Avaya IP Office, Mitel 3300 Basic & Advanced, 5000, SX200, NuPoint

 

[wireman50]

set to use overlap dialling? rather than enbloc? (similar to 3300)?

 

[Crowtalks]

Don't know...I haven't been back this week. I'll let you know...

"If I had known it would turn out like this, I would have become a locksmith" Albert Einstein

NCSS, NCTS, NCTE, CS1000E, Avaya IP Office, Mitel 3300 Basic & Advanced, 5000, SX200, NuPoint

 

[619Tech]

I set my System Timers/DTMF Digit Duration Timer to 100. I think it is default at 60.

 

[Crowtalks]

Thanks 619Tech...I remembered there was something to do with the timers whenever I ran into a similar issue a few years back that seemed to fix the issue...I'll try that

Jim

"If I had known it would turn out like this, I would have become a locksmith" Albert Einstein

NCSS, NCTS, NCTE, CS1000E, Avaya IP Office, Mitel 3300 Basic & Advanced, 5000, SX200, NuPoint

 

[Poejay79]

You need to change the inter digit timers under system> timers and limits
It's set as standard at 15 seconds