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Any chase you can post the Co Supervision Timer value that worked? I am having the same issue with Comcast and the Arris phone line modem they provided. Thanks Andy

Does anyone know how to set the timestamp of the voicemail system to something other then UTC. Currently our phones display the correct local time but when listing to a voicemail the timestamp is always spoken in UTC which subtracting 6 has become tom much of a burden for my users. I can't...

Thanks for the reply Merlinman. Based on your response analog lines ringing to the operators station is not a "by design" feature so somewhere it must assigned to a button or group. I will keep digging.

My operator station keeps ringing when an analog line has an incomming call even though the line has been assigned to a calling group to ring my fax board. The operators station has not been assigned the lines as private lines and when I lok at the phone programming I don't see any buttons...

Disregard this post, I figured out I had fat fingered the assign to the wrong group that is why it would not assign to the second group. Thanks Andy

So I have an incoming PRI and 3 Incomming Analog lines PRI lines are in a pool and pressing 9 sends outbound calls out PRI line. I made a pool with 3 Analog lines in it 801,802, 803 and renumbered the pool to 2. I then assinged Dial Code 2 to extention that are allowed to call out using analog...

We are not using the INA for Data at all only for incoming lines of of the PRI line. Thanks for the help, I will give it a try tonight. Not that I am going to use it on the 100DCD for anything but I am curious. What is the Data Port 1 and 2 settings of the 100 DCD used for if there is only one...

Anybody every swap a 100INA for a 100DCD. The INA appears to be what is causing my switch to cycle. I have a spare 100 dcd and am not using the data portion of INA so was hoping to swap it out. Anybody able to give step by step? Andy

New and Old Process are the exact same CKE5 Release 4.0 Version 7.0. The boards physicaly are the exact same with the exception of the new board has 2 dip switches on it, but from what I read those should both be set to open to allow software programming of PBX versus Key Mode. The other wierd...

The board renumber did the trick and allowed the new processor to boot, I did a renumber again with the INA 100 in and rebooted again. The new processor is now programmable and connects to WinSPM with all the cards in the chassis but I was unable to get the INA100 to come up. The settings...

I have a Merlin Magix CKE5 release 4.0 v7.0 processor board that was acting up. At random times during the day it would just reboot. I replaced the chassis and power supply first, and the reboot problem remained, so I bought a refurbished processor to swap it with. I did a backup using winspm...

By SA I assume you both mean SysAccess I was able to add an additional 6 sys Access buttons on top of the sysacc Ring-i Sys acc voice-i, and Sysacc-OO ring buttons. I made the change this morning so it will take a couple of days to see what changes it made. Thanks for your help. Andy

I have a Merlin Magix system with a DID number assigned to an adjuct extention. I have then assign the adjuct to a coverage button on 7 different phones. Incoming calls to the DID number ring all 7 phones as expected. At what appears to be random the incoming calls will not ring any of the...

Thank you TouchToneTommy worked like a charm. Andy

After reading a lot of other posts I concluded that Group Ring is not as functional as one would think and that it was better to just assign an adjuct ext 4641 and put a coverage button on the phones I want to ring then if there isn't an answer the auto attendent picks up. That part now works...

I can't seem to get a group to ring a group of phones and then if no answer have the vm auto attendant answer. I have a group thats extention is set to one of the DID numbers 4641. I have the Queue support set on this group to a group extention (786), that is of type group ring that has all of...

I tried repeatadly to get the Cisco Config from AT&T but they won't share it. So I can't help with the Cisco Side. Here is what worked and following what didn't work. Again it wasn't like it didn't work altogather but would work for an hour then drop all active calls and not allow outbound...

The Cisco Router was a 2821, the Cisco Card that was providing the PRI was a VWIC2-1MFT-T1/E1. I have done 8bnz/ESF with other system without a problem but for some reason the Merlin Magix/Cisco combo doesn't work.

After 2 months of nothing but issues we were finaly able to fix the PRI issues between the Cisco and Merlin Magix INA100. The fix makes no since but switching to AMI/DM4 from B8ZS/ESF fixed all of the CRC and Bad protocol Layer 3 errors and we haven't dropped a call or had a d-channel inoperable...

How can I assign a T/R so it only uses a specific pool? I want the T/R to use pool 70, the analog lines when it dials out instead of pool 800 as the new PRI voip circuit doesn't support data calls.